We are facing exactly this situation with currently trying to roll out course and lecturer evaluations in our tertiary institute, like you think 800-900 courses. Have you made any headway with this?
Thanks,
Mel.
I did see a thread that said you could also add a timestamp to your invitation as well. This could work if you don't have additional information tied to your contact records.
Update: The timestamp idea came from @AnneF and @Akdashboard
Details: https://qualtrics.com/community/discussion/11/getting-around-duplicate-email-setting
@Rich_Boits_Walker and @VirginiaM Thanks for the insights. We use piped text to pull embedded data from the contact lists.
Here's the code from the invitation email, subsequent reminders, and page one of the survey:
You are evaluating: ${e://Field/CourseID} ${e://Field/CourseName} with Professor ${e://Field/Faculty}.
The fields are pulling successfully, but Qualtrics is still blocking duplicate email addresses.
We also use two separate contacts lists--one with the courses and one with the students. We have SSO and use both contacts lists to authenticate in the survey flow (first the course, then the student).
I'm not sure if either of these would impact/help with the duplicate email issue...
I have a solution that mostly works but needs improvement. To get around the dup email issue, I uploaded one mailing list that contained a concatenated field that joined student-ID with class-ID. That formed a unique ID for each combination of student and class. This field was labeled "ExternalDataReference" (see Creating Mailing Lists). I don't know how/why, but Qualtrics will send one email for each unique ExternalDataReference value. That means Sally will get one email with a survey link, for each class she's registered for. We don't use SSO or triggers.
Sounds OK but doesn't always work. For some reason some of the students get one email blocked, others don't. I don't know why this is. All emails should lead to an evaluation, but about 12% of emails were blocked. It is not systematic.
For example:
Bridget took 4 classes, 2 emails blocked, completed 2 evals.
Rajbir took 2 classes, 0 email blocked, completed 2 evals.
Ezekiel took 2 classes, 1 email blocked, completed 1 eval.
** Any ideas welcomed! **
Michael
Thanks, Michael. This is fascinating! Worth some experimentation at least. I've adapted pretty well using spreadsheets to create project and file names. We're a small school, so there's only about 240 to give each semester. My biggest issue now is server speed at Qualtrics. Triggering and pulling all those reports used to be a smooth process. Not any more! Now it sometimes takes several minutes just to get the report to view. If I don't wait for it to fully display, the PDF file will be full of errors. Seriously thinking about a different vendor once our Title III grant ends.
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.