Preview Email Not Updating | XM Community
Skip to main content
I just updated the text in my email distribution. However, when I send myself the preview email, its still sending the wrong text. Any ideas as to why this may be the case?
Have you tried to do an account refresh? Sometimes it acts a little funky and keeps the other settings saved.
@KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!
> @RachelTHREE said:

> @KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!



Yeah, this part isn't intuitive if you make the changes in the project itself. I had the same experience as you when I was new and was trying to update the message and send it to my VPs... each time they kept receiving the old draft. Not a great first impression with the tool.

Leave a Reply