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Preview Email Not Updating

  • December 12, 2017
  • 3 replies
  • 175 views

RachelTHREE
Level 2 ●●
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I just updated the text in my email distribution. However, when I send myself the preview email, its still sending the wrong text. Any ideas as to why this may be the case?

Best answer by RachelTHREE

@KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!

3 replies

KatC
Level 2 ●●
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  • Level 2 ●●
  • 43 replies
  • December 12, 2017
Have you tried to do an account refresh? Sometimes it acts a little funky and keeps the other settings saved.

RachelTHREE
Level 2 ●●
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  • Author
  • Level 2 ●●
  • 80 replies
  • Answer
  • December 13, 2017
@KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one!

Akdashboard
Level 4 ●●●●
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  • Level 4 ●●●●
  • 487 replies
  • December 19, 2017
> @RachelTHREE said: > @KatC It was actually that I hadn't saved the new email. Silly me. I was in there editing, went to send the preview, and it was sending the old email because I hadn't saved the new one! Yeah, this part isn't intuitive if you make the changes in the project itself. I had the same experience as you when I was new and was trying to update the message and send it to my VPs... each time they kept receiving the old draft. Not a great first impression with the tool.