Randomizer functionality | XM Community
Question

Randomizer functionality

  • 6 July 2020
  • 1 reply
  • 3 views

Userlevel 1
Badge +4

Hello Everyone,
Can you please answer my below queries regarding randomizer.

  1. If the respondent terminates before the randomizer section, does still counts counts will increase in randomizer for such ids.

  2. If any respondent has passed randomizer section but does not completed the survey, in that case will counts increases in randomizer or it will only increases once survey will be completed.

I came across a scenario where I am having 26 completes for block 1 and 14 completes for block 2 and around 14 respondents are showing in progress while randomizer is showing 51 counts for both block 1 and block 2. We are evenly showing either block 1 or block 2 using the randomizer. Is there any reason you can suggest behind such discrepancy.
Thanks,
Salim


1 reply

Userlevel 7
Badge +22

For both the scenarios, the answer is yes, as soon as the respondent reaches the randomizer, the count gets incremented.
Regarding discrepancy, did you reset the count before launching the survey?

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