Survey distribution won't send | XM Community
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Survey distribution won't send

  • 18 October 2018
  • 2 replies
  • 24 views

I successfully sent out a distribution to half my team (3 people) as a test. After hitting send, it took only a minute or two before everything went out.

Then I decided to send a test to 4 more people, but the distribution status has been stuck on "Sending..." for over 15 minutes. Will it ever send?

My account can send unlimited emails, so that isn't a blocker. And I can't find any other reason why it won't complete the sending process.

I need to get this email out to the actual contact list this afternoon (over 1500 people). Is there anything I need to do to get everything back on track?
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Best answer by PeeyushBansal 18 October 2018, 19:53

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2 replies

@bansalpeeyush29 Thanks for your input!

I spent some time speaking with customer support and it looks like there was a larger issue impacting us. Just got it worked out, phew.
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Can you try setting another test distribution to check all distribution are getting stuck or is this the only one. To release already stuck you may have to contact support.

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