We are getting reports from testers on the long survey (900+ Qs) - who are starting and completing partial ways - then resuming and losing all of the data that had originally been logged.
Double-checked the settings - the survey is set up in such a way that if the participant left (intentionally or not) the survey before completing it - when he came back, he would have picked up where he left off.
What could be the reason of the issue in this case and how to solve?
Thanks
Page 1 / 1
The user may be either returning to the survey using a different browser or device or they could have cookies disabled or browsing in incognito mode.
Per Qualtrics documentation:
Qtip: Because Save and Continue uses cookies to save a respondent’s progress, it will only work as long as your respondent returns to the survey on the same internet browser on the same computer to finish the survey.
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.