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What does a user see after SSO failure?
+1We are using SSO for our program without just in time user creation so a user can only access the platform if they have a valid account for SSO and if an account has been created in Qualtrics.
I can test myself what happens if someone attempts to log in with invalid SSO credentials. But does anyone know what happens if a user with valid SSO credentials, but no Qualtrics account sees if they try to login? Do they just get redirected to the Qualtrics login page with an invalid username/password message, or would the invalid details show up on the SSO page?
Thanks
Best answer by Inessa_Gelman
The error says "We were unable to process your username or the username doesn't exist in our system. A report is generated with error tag...." I have the admit that the last line in the error message is not useful in any way.
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+3The error says "We were unable to process your username or the username doesn't exist in our system. A report is generated with error tag...." I have the admit that the last line in the error message is not useful in any way.
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