When uploading contacts with a CSV file the error "missing last_name in row2" occurs - why? | XM Community
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I already uploaded 500 contacts that had the same structure in the CSV and it worked perfectly fine. I am using Mozilla Firexfox as browser, a MacBook and Excel for mac for creating the CSV. Any help is appreciated!
It means you didn't name the column exactly "Last Name". You maybe called it "surname" or failed to titled it or something. Just update the spreadsheet file and re-load the list! 🙂



They used to allow you to select the right field from a drop down. I want that feature back. It's really annoying to have to re-open the spreadsheet every time.



Edit: Sorry that's not right. Do you have an empty cell in row 2?
Hi @yves! It looks like you were able to reach out to our Support Team and determine that it was an Excel formatting issue! 😀

i am having the same issue. What was the resolution after you reached support Team?


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