Why won't my personalized messages show up once I try the survey | XM Community
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Question

Why won't my personalized messages show up once I try the survey

  • September 20, 2019
  • 1 reply
  • 3 views

I've been trying to set up some personalized messages in order to have an specific answer to each NPS result, I've created them in my library, used the survey flow with the ramifications and it still won't work, any advice?

1 reply

ana_velez
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 284 replies
  • September 25, 2019
Have you checked the languages in both the message and the survey. If those have a different language on the configuration will not work.