Best answer by LaurenK
Hi Marmar - I wanted to hop in here and let you know that we have an out-of-the-box feature called On Exit Intent. If you select this option, it will automatically display the intercept on a users exit intent. You can not do this in combination with running the intercept manually with Javascript.
My digital analytics auditor also didn't see an issue with this survey which triggers on abandon (Qualtrics support told me this happens when someone clicks in the url bar or away).
However, it still does not trigger correctly and I don't understand why. I used the JS in the "JS API Order of Events" section. Has anyone else gotten a survey to work on abandon?
Thanks
+13Hi Marmar - I wanted to hop in here and let you know that we have an out-of-the-box feature called On Exit Intent. If you select this option, it will automatically display the intercept on a users exit intent. You can not do this in combination with running the intercept manually with Javascript.
https://www.qualtrics.com/community/discussion/comment/36144#Comment_36144Thanks LaurenK, would be really helpful if they could add an "updated on X date" at the top of these pages. I think the instructions changed in the meantime possibly. Finally figured it out but it was painful. :) Thanks
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