Single Page Application Pages -- Survey On Abandon

Question

I run GTM and used the "A Note About JavaScript API Order of Events" JS found on this page.Single Page ApplicationMy digital analytics auditor also didn't see an issue with this survey which triggers on abandon (Qualtrics support told me this happens when someone clicks in the url bar or away). However, it still does not trigger correctly and I don't understand why. I used the JS in the "JS API Order of Events" section. Has anyone else gotten a survey to work on abandon?Thanks

LaurenK · Accepted Answer

Hi Marmar - I wanted to hop in here and let you know that we have an out-of-the-box feature called On Exit Intent. If you select this option, it will automatically display the intercept on a users exit intent. You can not do this in combination with running the intercept manually with Javascript.

Marmar · Answer

My digital analytics auditor also didn't see an issue with this survey which triggers on abandon (Qualtrics support told me this happens when someone clicks in the url bar or away).However, it still does not trigger correctly and I don't understand why. I used the JS in the "JS API Order of Events" section. Has anyone else gotten a survey to work on abandon?Thanks

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