Why is Custom HTML creative still inserting an iframe? | Experience Community
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Why is Custom HTML creative still inserting an iframe?

  • May 20, 2022
  • 1 reply
  • 182 views
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Hi,
I'm trying to embed a survey we're using into a webpage so that it looks like it's natively part of the page, and is properly responsive. I read that a custom HTML creative with a site intercept was the way to go.
However, when we've set this up for the particular survey, it still embeds within an iframe. The survey has 2 questions with a few input fields for each, I'm not sure if that's the problem, since all the examples I could see of site intercept working as expected were single question surveys?
So, how do I configure the creative/intercept/survey to ensure it doesn't embed within an iframe, is that even possible?
Thanks.

1 reply

MSobotta
Level 4 ●●●●
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  • MSobotta
  • Level 4 ●●●●
  • December 2, 2022

Unfortunately, custom HTML always imbeds a fixed iFrame to the size you set. The best you can do is set it up to change the size of the iFrame depending on the browser width, but that will not be reactive. The page size will set when the page loads. They have more out of the box options with the Responsive Dialog and Embedded Feedback.

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