When a workflow generates a new Qualtrics ticket, we are required to set the ticket owner to a Qualtrics user and that user receives an email notification. I have a need however for an email to also be generated to a team email box (a non-Qualtrics user). I can easily do that as a secondary task on the workflow, however I need the ability for that email to provide a link to the newly generated ticket. Does anyone know how I might be able to achieve this? I looked for an option to generate an email upon ticket creation, but that doesn't seem to be an option when creating ticket related tasks. Thanks!
Best answer by Chhavi_Ch
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