We have some requirement which we are currently challenging: A contact should be deleted completelyThe responses of the deleted contact should not be deleted but only anonymizedIf possible we would like to define which contact data should be anonymized on the response and which data should be kept (e.g. keep information about the contact's city, however, delete/anonymize everything else like contact ID or name)At the end we will need to implement this with the corresponding API calls. However, in order to check that requirement, I tried to test this up on the Qualtrics UI. Therefore, I created a new contact and sent a survey to this contact. I myself finished the survey then in order to have some response data for that contact. Next, I deleted the contact from the XM directory:The information said that "survey responses ... will not be deleted but the response will no longer be associated with the contact". However, after deleting this contact, I had a look at the responses again (via "Data & Analysis"). There, I still saw the contact data (like name) just as before deleting the contact. Can anyone explain this to me? Is it possible to keep and anonymize the response data as described? Is it also possible to keep specific contact information on the survey response (e.g. specific embedded/transactional data)?Thanks for your expertise!

Long time ago…Just wanted to provide an update how we handled the requirement at the end. We tried to stick to the standard approach and define some retention policies for our brand, especially the one for anonymization. This seemed to be the easiest way to anonymize the response data and also provides us flexibility which fields to anonymize.

Hi,Within the UI, you should be able to achieve this by replacing the value of the fields you want to anonymize by an empty or dummy value (like XXXXX). Survey projectData and analysis tabSelect all responses, then modify the selected ones.But it's a manual process.We are using the update response API to achieve this automatically, daily. We chose the fields with PII and replace their value for XXXXXXX.Even if the contact is deleted, as soon as the survey response is saved, the contact fields are stocked with the survey response, so you need to remove them also.

Deleting Contacts & Anonymize Corresponding Responses

Deleting Contacts & Anonymize Corresponding Responses | Experience Community

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