Everytime I try to do a mass update on employee metadata (our own company info, like location, or anything else we have added), i always ended up getting duplicates. How do you go about updating this information and where should I be doing that update?
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Use ContactID to update the already existing usres in directory.
https://www.qualtrics.com/community/discussion/comment/28573#Comment_28573When I export my contact list there's indeed a column named "ContactId" (notice the lowercase 'd'), but when re-uploading it Qualtrics still creates duplicates. Would you know what's happening here?
I just spent an hour trying to figure this out. I realized that the lowercase "d" is the problem. Even though that is how qualtrics exports the file, it should be an uppercase "D". When I changed the column to ContactID, qualtrics recognized it as the unique ID and did not create duplicates.
You can also check the XM Directory -> "Directory setting" -> De-duplication section.
Automatic Deduplication | Based on whichever option you choose, it will apply the de-duplication on that field. Please take a look.
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