How to upload "blanks"? | XM Community
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Good morning,

I have a request related to uploading data to Directory.
Premise, I have set Identity Resolution based on email.
When a contact with the same email is uploaded, this thing happens:
- "full" embedded data values overwrite the embedded data values of the contact already existing in Directory
- "empty" embedded data values do not overwrite "full" embedded data values

Example: if I have a field "wife" valued as "Daniela", I can load a row with the same mail, with the field "wife" valued as "Laura", updating it.
The problem, however, is that by loading a row with the same email with the "wife" field not valorized, the field is not "emptied" but remains "Daniela". Same thing if the field is filled with a "space".

Do you know if there is any coding that allows a blank to be overwritten to a value? (e.g. /space, /na...)?

 

Best,

Carlo

Hi,

I have the same problem. This behavior of Qualtrics to not allow updating existing embedded data fields by “blank” is highly dangerous and for me not understandable. I wasn’t aware of that behavior, and it happend that in a survey repeated this year (first sendout was 2023) with a newly uploaded contact list shows wrong results now (an embedded data variable used for filtering shows the text-entries from last year for all respondents who took part in the survey last year, but should have a “blank” field in this years survey). I now need to update / correct the survey results afterwards! And to make it even worse: I have a respondent funnel dashboard, which is now also incorrect - and as far as I know there is no way to correct the funnel data after the sendout. :-(  

Any comments / help with that is highly recommended.

Best

Florian

 

Qualtrics will solve this issue with a new feature starting 16th October 2024: 

https://www.qualtrics.com/support/iq-directory/directory-settings-tab/importing-blank-values-in-xm-directory/

Yes! :-)

Has anyone been able to use this new feature successfully?

We tested by uploading manually a contact file with empty EDs and with a workflow that should have been emptying them, and in both cases the targeted EDs kept their initial values.

As you can see below, the targeted ED was correctly setup in the XM Directory. In the uploaded contact file, the emebeddedData1 was blank. And in the workflow, the embeddedData1 ED was filled with the embeddedData2 value, which was blank for all contacts.

 

 

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