How to upload "blanks"? | XM Community
Question

How to upload "blanks"?

  • 15 November 2023
  • 0 replies
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  • 25 replies

Good morning,

I have a request related to uploading data to Directory.
Premise, I have set Identity Resolution based on email.
When a contact with the same email is uploaded, this thing happens:
- "full" embedded data values overwrite the embedded data values of the contact already existing in Directory
- "empty" embedded data values do not overwrite "full" embedded data values

Example: if I have a field "wife" valued as "Daniela", I can load a row with the same mail, with the field "wife" valued as "Laura", updating it.
The problem, however, is that by loading a row with the same email with the "wife" field not valorized, the field is not "emptied" but remains "Daniela". Same thing if the field is filled with a "space".

Do you know if there is any coding that allows a blank to be overwritten to a value? (e.g. /space, /na...)?

 

Best,

Carlo


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