Why is my hyperlink not working?

mcGlone68 UKCommunity Member - Trial User Qubie ✭
edited June 23 in Survey Platform

I have followed the clear instructions on how to set up a hyperlink in order to redirect participants to complete an online test. However, when I go to preview the survey I am unable to click on the link. It does not redirect me to a new tab. The ability to click the link is unavailable and I am unsure why.

I have tested this using different online test and still no luck.

Any suggestions on what do to next?

Best Answers

  • pogi
    pogi FLCommunity Member Guru ✭✭
    Accepted Answer

    Oh, so in the survey, you are trying to link to an external site, correct? Sometimes, you may have to switch to code mode to make sure the <a> tag is being setup properly.

    <a href="https://www.123test.com/critical-thinking-test/" target="_blank">Critical Thinking Test</a>

  • LaurenK
    LaurenK Seattle, WA, USACommunity Administrator Administrator
    Accepted Answer

    It looks like @mcGlone68 was able to reach out to our Support team about this one, and it was a permissions issue!