We've released Groups, a new feature that enables us to connect community members of similar industries and interests in a shared, private space. You can check out all of the details here, including information about who can join, how to join, and what Groups are currently offered. Please leave your feedback through this Community Groups Feedback Survey.
Any thoughts on multicollinearity among CX measures
Hello everyone! We just finished our regular check-in with @Jake_Stack , and were wondering if anyone in the community has done any research or encountered any findings on multicollinearity between CX measures like net promoter score, overall satisfaction, task accomplishment, et cetera.
It would be intuitive that these measures would be related, but given that we don't have a huge volume of data yet, I would be interested in exploring these relationships and seeing what other community members have been able to uncover. Thanks in advance!