How do you send 2 or more reminder emails for an automated (SFDC) survey?

AnneG Austin, TexasCommunity Member, Qualtrics Brand Admin Sage ✭✭✭

Currently the Salesforce trigger and email survey options only let you automatically send 1 reminder email, so I'm having to go into my distributions each week and manually schedule the second reminder email. Is there a better way to handle? Seems to me a pretty essential feature, though some might say I'm sending too many reminder emails. (But I've proven they get me many more responses; without them for certain surveys I would never get to what my stakeholders consider an acceptable RR percentage.)

Best Answer

  • [Deleted User]
    [Deleted User] Moderator
    edited September 2020 Accepted Answer

    @AnneF and anyone else who wants to see this feature, if this is something that would be valuable to you, we recommend you submit this as a Product Idea!

    Our PMs regularly review the top ideas and work to incorporate them into the product roadmap! This post is the start of an excellent idea for our team to explore.


  • Dsattler
    Dsattler Buffalo, NYCommunity Member Qubie ✭

    I had an issue where Qualtrics wouldn't let me send a 2nd reminder because the message was exactly the same and it was viewed as spam. I added the current date to the top of the message and problem was solved.

  • AnneG
    AnneG Austin, TexasCommunity Member, Qualtrics Brand Admin Sage ✭✭✭

    I'm talking about a separate issue. If you have a survey automated via Salesforce trigger, Qualtrics lets you automatically tell it to send the recipients one reminder email but not more than one (and I send several reminders for some of my surveys).

  • MohammedAli_Rajapkar
    MohammedAli_Rajapkar Mumbai - IndiaCommunity Member, Qualtrics Brand Admin Wizard ✭✭✭✭✭

    Hi @AnneF,

    You can utilized the Email Distribution section to send multiple reminders, this is the same way where you send the reminder for Non-SFDC project.

    Try and let me know...

  • AnneG
    AnneG Austin, TexasCommunity Member, Qualtrics Brand Admin Sage ✭✭✭

    Thanks, @Mohammedali_Rajapakar_Ugam, but the key point was "automatically" send 2 reminders. I already included in my question that I am manually sending an additional reminder for that survey via my distributions. It is a big pain, with no current solution, so I'm hoping this gets prioritized on the roadmap :)

  • ruhil
    ruhil Community Member Qubie ✭

    I second this request made by @AnneG and am hoping that since it was posted in April 2018 this feature is available? or imminently available? @tylerK ?