Hello all,
We are planning on resolving all open tickets within 5 working days and would be tracking the progress through the Ticket report page.
However, it seems that the time calculated by the platform includes weekends as well. Is there any way to exclude weekends from the 'average resolution time' calculation?
Thanks!
+2
Hello, I have opened a product idea for this.
Title - Average ticket resolution time to exclude weekends
Title - Average ticket resolution time to exclude weekends
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