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Comparison in Gauge widget

  • December 20, 2024
  • 2 replies
  • 72 views
AnnaP
Level 2 ●●
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  • AnnaP
  • Level 2 ●●
  • 23 replies

Hi,
I’ve tried to add a “comparison” to the gauge widgets in CX Dashboards.

I would like to show the last 3 rolling month satisfaction score and show comparison the previous 3 month roll satisfaction score. and for this to be keep updating each month.

Am I right to say this is not possible?  I don’t think I can use benchmark as I believe it only works on a static value. And in my case this value will be changing each month.

Any idea of how to show this comparison in a gauge widget in CX?

Thanks!

2 replies

J
Level 4 ●●●●
  • jbk
  • Level 4 ●●●●
  • 275 replies
  • December 20, 2024

See if this helps.

Else you can have two different widgets showing current score and other one displays previous scores..

C
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Don’t know if this will be helpful as you posted this a while ago but we use a custom metric to display this. We just filter the custom metric to be quarter shifted back by 1 quarter so you could do the same and say 3 months shift back by 1 month. 


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