What’s New
XMI Customer Ratings – Consumer NPS, 2023
As part of XMI’s annual consumer benchmark study, respondents were asked to evaluate companies across multiple measures of CX. Use these insights to compare your NPS to the industry average and track how you perform relative to other industries. View the findings now.
2024 Global Consumer Trends Report
Based on responses from more than 28,000 consumers across 26 countries, our 4th annual Consumer Trends Report shows just how valuable human connections really are and how you can start building them in the year ahead. Read the full report now.
Fundamentals of Customer Experience
Are you new to CX? When you’re in the early stages, it can be difficult to know exactly where to start. With this launchpad, you’ll grow your CX knowledge and see how you can start building your organization’s CX management efforts. Get started with the launchpad now.
Weekly Product Release Notes
Take a look at our monthly product release notes to see the recent product updates as well as a sneak preview of the upcoming features to keep an eye out for. Don’t forget to subscribe to the Product Release Notes Community category to stay up to date! Read about the latest features.
Upcoming Events
XM Community Connect: Visualizing Data
December 7. Register here.
X4 2024 | The Experience Management Summit
May 1-3. Register here.
To see all of our upcoming events, please visit our events calendar.