Weekly Product Release Notes - November 29, 2023 | XM Community
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Weekly Features - Released On Or Before November 29, 2023

 

CX Dashboards

  • Data Models: Introducing a new way to map dashboard data. The data modeler has all the same abilities plus more, including allowing you to map multiple kinds of sources (surveys, contacts, tickets) to the same dataset, and the ability to join data. This update is not yet replacing, but in addition to the old data mapper.
  • Data Page: You can now reuse datasets across dashboards and view all of your dashboard datasets in one place. Sharing datasets makes edits easier across matching dashboards and improves dashboard performance.
  • Centralized Ticket Reporting: With the data modeler, survey data and ticketing data can be combined into one page and used in the same widgets, allowing for more dynamic dashboard visualizations.
  • The data modeler, Data page, and all related features will be gradually rolling out to customers between November 29, 2023 and January 24, 2024.

Dashboards

  • Line and Bar Widgets: Horizontal bar, vertical bar, and line widgets now support historical comparison. This feature is available in all dashboard types.

Employee XM

  • View Results (Manager Assist): Dashboards can be searched for and starred in the view results tab, making it easier to find results and highlight relevant dashboards.

Text iQ

  • Topic Version History: New topic version history contains up to 10 previously published topic versions. Versions can be restored and published. This feature will begin gradually rolling out on November 29, 2023. All customers will have the feature enabled by December 14.

XM Directory

 

Weekly Features - Starting On & After December 6, 2023

 

Discover

  • Dashboard Confidentially Volume Thresholds (Beta): Account Owners and Administrators can now set a minimum number of documents for data to show in a widget, preventing users from identifying the authors of the documents. The support site content for this feature will be published next week.

 

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

Hi Support Team,

 

Thanks for this week’s update - great news on these additional dashboard elements.

 

I shall be looking to use the combined dashboard datasets for next year’s dashboards and surveys.  One question... will this mean that the ticket data dashboard time calculations are now also possible using dashboard data (providing the data is formatted correctly)?

 

Also, were there any preview meetings organised for these elements?  It would have been great to have been given the opportunity to feedback and enquire if any of the past product ideas relating to these features had been addressed and if not, why not.

 

For instance:

  • Past product ideas requested an improvement to the the visibility of data points.  Using the comparison feature the issue is much more noticeable as the data points don’t display as expected for each year.
  • The control of the position of the data points and the size or width of the bar charts was also mentioned.  There is so much white space and thin bars can make it hard to understand the data.
  • The dataset screen labels and values need to be wrapped so that you can see long labels in full.  Also, it would be great to see more data and less white space.  This is a setup / spec sheet in a sense and sometimes it’s make it much easier to see large grouped datasets on one screen than having to keep on scrolling up and down (not all clients have massive computer screens!).
  • In addition, when support pages or section are updated, it would be great to have a label next to it confirming the date first added and when it was updated.  This would help us identify when reading the support pages how new the functionality is.

 

Thanks for your ongoing support and development

 

Rod Pestell

 

 

 

 

 

 

 

 

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