+1XM Institute just released their 2023 CX Benchmark findings! As part of XMI’s annual U.S consumer benchmark study, respondents were asked to evaluate companies across multiple measures of customer experience, including NPS. Read the full blog post here.
+3Hi, how is the consumer rating benchmark is calculated? I know it has 3 questions: success, effort and emotion but I don’t find them in the library and also i couldn’t find anywhere how the benchmark is calculated,.
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