📰 September XM Insider: Customer Experience | XM Community

📰 September XM Insider: Customer Experience

  • 6 September 2023
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📰 September XM Insider: Customer Experience
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What’s New

 

Digital Experience Analytics is Now Available

With Digital Experience Analytics (DXA), teams can more effectively understand what a customer’s behavior says about their experience with a website. Elevate your DX efforts with session replay and digital behavior tracking. Watch here to learn more.

 

Enhance Qualtrics Products through Evolve

Our new product ideation program, Evolve, is powered entirely by our customers! We want to encourage and enable users to drive product enhancements that will evolve our roadmap. You can now submit product ideas and track their development status. Read here to get involved.

 

2023 NPS Facts and Figures

For years, NPS has been a core metric at the heart of many CX programs; but have you ever wondered what other factors could impact NPS score? XM Institute conducted a study to showcase global trends and findings that relate to NPS. Read about it now.

 

The B2B Tech Digital Channel Accelerator is Live

This new automated solution was designed by XM scientists to help B2B tech companies address core digital challenges. The out-of-the-box solution includes customizable surveys, workflows, intercepts, and dashboards to make program creation easier. Check it out.

 

Upcoming Events

 

Is AI Good or Bad for Experience Management?

September 13 - 14. Register here.

Expert Q&A ft. Bruce Temkin

September 24 - 28. Register here.

XM Community Connect: Following up on Feedback

September 27 - October 11. Register here.

 

To see all of our upcoming events, please visit our events calendar.


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