Hello community could you please help me with this:
When I try to add a filter it tells me that I need to set a unique benchmark to apply a filter. Where do I configure the latter or how can I do what I need to do?
I need in this widget to compare the NPS with the previous year's NPS
I ask you when I created the benchmark, I realized that the data source is on a set of data from other companies, is that correct? I mean, what I need is the global NPS of last year (2023) but from our company.
I am telling you this because the score it gives me is not the correct one....
Hello Aine. Maybe try to create another benchmark but this time, “Add benchmark manually”, because in the capture you share it shows “Data Source” → NPS de B2C, it should appears “User uploaded”.
Ahh yes yes I tried creating a reference point, but I understand that this reference point creates a fixed value, which is the one I write .... as if it were a target to be met
Something that I did use and it helped me is the Historical Comparisons in the metrics, this took the NPS of the previous years.
Aine, that's right. This type of chart is commonly used to show an exact value of an indicator. However, for comparisons, it only accepts benchmarks or reference points. Therefore, if we want to compare ourselves against a historical indicator, we must manually add it as a benchmark, just as you mentioned. In that last case, it is static, so we assign it an exact value, for example, the exact NPS obtained in the previous year.
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