Unable to refresh report when new response comes in | XM Community
Question

Unable to refresh report when new response comes in

  • 28 March 2020
  • 2 replies
  • 219 views

!

Recorded responses showed on report is only 5 but total submitted responses were 10. What can I do?

2 replies

Thanks ... yes, it did refresh overnight. I waited for over 4 hours but still couldn't refresh, but the next day, everything works again.
Userlevel 7
Badge +30
Hi @Max2020 ,

There's really nothing you can do but wait for the responses in parentheses to process. If it's still that way after an hour or so, contact Support.

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