Unable to refresh report when new response comes in | XM Community
Skip to main content
Question

Unable to refresh report when new response comes in

  • March 28, 2020
  • 2 replies
  • 438 views

! Recorded responses showed on report is only 5 but total submitted responses were 10. What can I do?

2 replies

MatthewM
Level 6 ●●●●●●
Forum|alt.badge.img+30
  • Level 6 ●●●●●●
  • March 30, 2020
Hi @Max2020 , There's really nothing you can do but wait for the responses in parentheses to process. If it's still that way after an hour or so, contact Support.

  • Author
  • March 30, 2020
Thanks ... yes, it did refresh overnight. I waited for over 4 hours but still couldn't refresh, but the next day, everything works again.