⚪️ Rank & Rewards Program | New Merch Dropping Soon | XM Community
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Rank & Rewards Program

 

Note: New merch and a new “store” format is coming soon to the XM Community’s popular Rank and Rewards program! Read more about it here.

We want to reward and thank you, our community members, for your incredible contributions to the XM Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.

You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every XM Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you reach Level 1, you'll receive a survey that gives you access to your Linkedin Profile Badge. When you achieve levels 2 - 8, you'll earn swag and receive an email including a survey that requests your sizing, shipping, contact information, and / or certification preferences and provides your Linkedin Profile Badge.

 

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Earn Points:

 

  1. Provide an answer | 15 Points
     
  2. Post a reply | 5 Points
     
  3. Create a discussion or question | 10 Points

 

 

Rules:

 

  1. You can only earn the swag for each level once.
  2. No cheating! Administrators retain all rights to determine if someone has gamed their way to a reward.
  3. If you've participated in the old version of the Rank & Rewards Program, your rank from the old program will transfer over to the new program. Your new level will be assigned based on the number of points you currently have, as shown in the diagram above. Please note that you will not receive swag for any levels for which you have already received rewards. If you have an outstanding swag shipment, you will receive the new program swag for the equivalent, new program level.
  4. Qualtrics employees and SAP employees are not eligible for rewards.
  5. We utilize a third-party vendor to fulfill all swag shipments. Therefore, we cannot guarantee any specific timeline for your order and there may be a time gap between order, fulfillment, and delivery. On average, we expect shipments to be fulfilled and delivered within 90 days.
  6. Please note, each country has its own customs processes and regulations. In some situations, you may be contacted by UPS to verify customs and delivery information. In that case, you are responsible for those communications. Failing to respond to those communications could result in a failed delivery and the disposal of your package. XM Community Admins will assist when able and to a reasonable degree.
  7. When asked, please provide us with an address that UPS can easily deliver to - we highly recommend a work address, as we will only send your swag shipment once. If you reside in India, please see the Address Guidelines PDF attached to this post to ensure deliverability. 
  8. At this time, the following geographic regions are not eligible for participation in Rank and Rewards: India (with the exception of members who are part of the official Qualtrics Partner Network).

 

 

Ranks

 

Post your XM Community swag on LinkedIn, tag Qualtrics, send us the post, and earn 50 points! For more information, contact @AlonsoC 

 

Level 1 • | 50 - 99 Points


Reward: a Level 1 Badge and a Level 1 Linkedin Badge.

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Level 2 •• | 100 - 499 Points


Reward: a Level 2 Badge, a Level 2 Linkedin Badge, an XM Community t-shirt, a keychain, a device locator, and a hat.
 

 

 

Level 3 ••• | 500 - 999 Points


Reward: a Level 3 Badge, a Level 3 Linkedin Badge, a Featured Spotlight in our Community Hall of Fame, a travel bag, a tech folio, and a Yeti tumbler.

 

 

 

Level 4 •••• | 1000 - 2499 Points


Reward: a Level 4 Badge, a Level 4 Linkedin Badge, an XM Community sweatshirt, a JBL clip-on speaker, and a throw blanket.
 

 

 

Level 5 ••••• | 2500 - 4,999 Points


Reward: a Level 5 Badge, a Level 5 Linkedin Badge, a Mophie 3-in-1 charging station, and a projector.


Level 5.jpg

 

 

Level 6 •••••• | 5,000 - 7,499 Points


Reward: a Level 6 Badge, a Level 6 Linkedin Badge, a free Qualtrics Certification Exam bundle (XM Platform Essentials & Expert Exam of your choice), and an AMA Session with a Product Specialist.

  • Certifications: validate your expertise as a certified Qualtrics professional through our certifications.

  • AMA Sessions with a Product Specialist: a one-hour, small-group session, offering the opportunity to virtually meet Product Specialists to ask questions about the Qualtrics platform. These sessions aim to improve your efficiency and understanding of Qualtrics features.

 

Level 6.jpg

 

 

Level 7 ••••••• | 7,500 - 9,999 Points


Reward: a Level 7 Badge, a Level 7 Linkedin Badge, exclusive invitations to Community Connect Roundtables, an XM Scientist mentorship, and an invitation to become an XM Advocate.

  • Community Connect Roundtables: Community Connect is our new series of virtual events, featuring a broad variety of event types. From community roundtables, customer spotlight interviews, and Qualtrics-led "AMA" (Ask Me Anything) events, to meetings with key Qualtrics team members - these events connect Qualtrics customers to share best practices, network and enhance Qualtrics product knowledge.

  • XM Scientist Mentorship: quarterly career coaching and mentoring sessions with XM Scientists, Qualtrics’ team of leading industry experts on XM -- guiding Qualtrics customers of all sizes to greater Qualtrics product and XM success.

  • XM Advocates: build a reputation for leadership and innovation in one of the fastest-growing categories in business. As an XM Advocate, we’ll help you share your success stories, connect you with peers, and offer you valuable rewards and a certification.

 

Level 7.jpg

 

 

Level 8 ••••••• | 10,000 + Points


Reward: a Level 8 Badge, a Level 8 Linkedin Badge, an XM Pro Certification, an invitation to the Annual Customer & UX Summit, and exclusive access to Community Connect events.

  • XM Pro Certification: an XM Institute certification covering the essential competencies required to effectively lead an organization’s efforts to measure and improve the core experiences of business at both strategic and tactical levels.

  • Annual Customer & UX Summit: an annual, virtual event and exclusive opportunity for Qualtrics customers to connect with Qualtrics' UX experts and share their expertise, shaping the future of Qualtrics' UX.

  • XMI Roundtables: a series of small, exclusive events with the head of the XM Institute, Bruce Temkin, known in the industry as the “Godfather of Customer Experience."

  • Community Connect: a new series of live, virtual events, from roundtable discussions, and Qualtrics-led "AMA" (Ask Me Anything) events, to special meetings with key Qualtrics team members.

 

Level 8.jpg

 

 

Linkedin Badges


Read our Linkedin Badges post to learn how to add the badges to your Linkedin Profile.

  • Within each rewards survey you are sent, upon reaching a new level, is a link to your Linkedin Profile Badge and corresponding copy.

  • If you were a part of the old program and would like access to the Linkedin Badges for levels you already earned, message an admin and we will direct message you the links and copy! We would like to refrain from publicly posting the links to prevent those who haven't earned the reward from access.


Learn More >

 

@Michael_Cooksey and @AmaraW

Greetings!

I’ve filled out the survey for level 3 a couple of times because I wasn’t convinced it went through but still haven’t received a confirmation link or anything in the mail.  I’m not sure at this point if it went through or there was a backlog since it was over a month ago.

 

Any help would be appreciated, thank you!! 


@Michael_Cooksey and @AmaraW

Greetings!

I’ve filled out the survey for level 3 a couple of times because I wasn’t convinced it went through but still haven’t received a confirmation link or anything in the mail.  I’m not sure at this point if it went through or there was a backlog since it was over a month ago.

 

Any help would be appreciated, thank you!! 

Hello @pamelalbeck! Thank you for your post!

We do have a backlog going on at the moment, but our new Community team member @AlonsoC is now managing Rank and Rewards (Amara is on a different team now at Qualtrics and is no longer managing the R&R program). You can read more about Alonso and team changes here!

In the meantime, I will work with Alonso to make sure your shipment is queued up.

Thanks for your patience, and so sorry for the delay in fulfilling your well-deserved swag package!


Ah, ok thank you!  I was worried I was doing something wrong on my end.

 

I appreciate it!


Ah, ok thank you!  I was worried I was doing something wrong on my end.

 

I appreciate it!

It’s always our pleasure to help! 

You are always welcome to @ mention me or Alonso with any questions, or DM either of us, and we will be more than happy to assist 💜


Hello, everyone!

I am considering revamping the merchandise included in our Rank and Rewards program. If you are subscribed to this thread or see this post, please tell me in the comments (or DM me) with your thoughts on what kind of merchandise you would like to see in our Rank and Rewards program! 

All ideas welcome. Note -- we will likely not do gift cards, food, or plants due to the international nature of our Community and program. 

Curious to hear everyone’s thoughts! You may also comment on this thread dedicated to soliciting feedback on the new merchandise.


Hi Everyone,

I'm not sure if I'm posting this in the right place, but I'm just getting started and new to this journey. Looking forward to getting to know you all and learning together.

 


Hi Everyone,

I'm not sure if I'm posting this in the right place, but I'm just getting started and new to this journey. Looking forward to getting to know you all and learning together.

 

Welcome Bhupender! I´m excited for you to be a part of the XM Community. Technically, Community introductions are done here, but don´t worry about it! You´re on the Rank & Rewards page where you can see the swag that´s available to you as you begin engaging more with the community.  


Thanks @AmaraW and @Michael_Cooksey for this program.

I have a question regarding my profile. I would like to know where I can view my total points. Currently, I can only see my badges without any information about the points. Could someone please provide me with this information?


@Varun Raj Akula you have to check on leaderboard on home page 

 


The Qualtrics Community Board All Time Rankings lists it but I’m not aware of a place in the profile to view it (which would be nice).  


Great to be able to share and see our progress in the community! Great initative, wish we could set up sometihng like this for our internal programs to promote engagement!


When are we expecting the new updated version


When are we expecting the new updated version

We hope to go live as soon as possible, which could be approximately November. A lot of this is dependent upon production timelines for the new merch. I will keep everyone updated! 


Thanks @AmaraW and @Michael_Cooksey for this program.

I have a question regarding my profile. I would like to know where I can view my total points. Currently, I can only see my badges without any information about the points. Could someone please provide me with this information?

Hi there @Varun Raj Akula

@pamelalbeck is correct. The leaderboard is the only place to see points at the moment. This is a platform limitation, but I will submit an enhancement request to our vendor to add it to profiles to make it easy to see! 

EDIT: You can also send me a DM or @AlonsoC and we can tell you at any time how many points you have. I should also add that when the “store” model opens for members to redeem points for merch, we will let you know how many points you can redeem. 


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