Rank & Rewards

Shipping & Delivery Timeline How fast do orders ship?If everything you ordered is in stock, we typically ship orders out within 24-48 hours! If items are out of stock, we'll make sure to note that clearly in the item's description.How long will delivery take after my order ships?Within the USA: Once your order ships and is in transit, you can expect delivery anywhere from 5–8 days. International: Delivery to other countries can take longer due to customs and the clearing process. We suggest allowing 2–3 weeks for delivery based on customs clearance. Tracking and Delivery How do I track my order and see when it will arrive?Once your order ships, you'll get an email that includes a clickable tracking link. You’ll be able to see the estimated delivery date by using that link.What if my package is delayed or lost?If your package runs into any trouble, please reach out directly to the admin for assistance. Policies and Handling Do I have to worry about international duties or customs fe

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular Rank & Rewards program. Merch Store FAQs 1. What’s changing?You asked, and we delivered -- we are pleased to offer XM Community members access to our new XM Community Merch Store. Previously, Community members would have to wait to level up to receive Community merch, and that merch came in the form of pre-set merch kits that could not be customized. Now, you can redeem your points whenever you like, and choose your *own* items. You also don’t have to wait to level up! You can redeem points at any time. 2. Is there new merch to choose from?Yes! After collecting feedback from Community members, we worked with our merch supplier to offer popular items and frequently requested items. We posted about that here. We also brought back some old

Our Popular Rank & Rewards Program is Getting a Refresh!  The XM Community’s Rank & Rewards program is getting a merch refresh -- and, by popular demand, a new “store” format for Community members to select their own merch. UPDATE: The XM Community Merch Store is live! See this post linked here for more information.Here’s what you can look forward to:Pre-determined swag/merch kits associated with each level are going away Members will soon have the power to choose and create their own personalized merch kits in an online store format by redeeming points for merch of your choosing We will also be incorporating new merch, as well as bringing back popular previous merch offeringsNew and returning items include:Patagonia fleece jackets, back by popular demand The famous fleece blanket we offered to members in 2022, also back by popular demand XM Community trucker hats Fun XM Community socks An exclusive XM Community “sweatshirt” blanket Waterman Paris pens Brooks Brothers briefcase

RANK & REWARDS PROGRAMCongratulations to our XM Community Hall of Fame Members @mattyb513, @MsIreen, @fleb, @PraDeepKotian_Ugam, @VirginiaM, @MatthewM, @ClairJ, @ana_velez_voce, @NiC, @bstrahin, @AnthonyR, @Libertywick, @AnneG, @Rich_Boits_Walker, @PeeyushBansal, @TomG, @JenCX, @SaurabhPujare_Ugam, @Akdashboard, @SurajK, @lillianc, @MichelleC, @JulieT, @Michael_Campbell_RedPepper, @Matt_Christie_Walker, @JoycaV, @AdamK12, @Mishraji, @JeremyK, @MSobotta, @InessaG, @CamM, @Tom_1842, @Rudi, @lizb311, @mklubeck, @MattiasM, @grahulp5, @IsabelPosada_Voce, @ElieD, @bgooldfed, @Shashi, @Radam, @Deepak, @jmborzick, @Aanurag_QC, @ThomasW_IronMountain, @SteveBelgraver, @dobra021, @Appzk, @ColbyA, @Chhavi_Ch, @ManfredBM, @qualtrics_nerd, @MeganZich, @CxEx, @MikeW, @KimothiSaurabh, @JessicaGregory_CHNw, @jflowers1, @krbhavya, @JesperAndersen, @tannerfaragher, @ArunDubey, @ooolomod, @gingersauz, @Ricmarug, @cbhavsar, @TusharDalwani, @Shivamvig_sv, @praveengeorgeix, @EricCrayon101, @JonesE​​, @KO