KristiA I'm afraid I haven't... I was hoping someone from qualtrics would shed some light on this matter...
"They were in the middle of the survey when it timed out"We've had the same issue in my company. Would appreciate to understand why this is happening as it is damaging not only our account managers' trust in the system, but also their relationship with our clients/our client experience...
Hi Lauren! Thanks for looking into this, tbh I didn't think anyone would get back to me. So I used the term "Account ID" in my question to make it more accessible to the Qualtrics community. In reality, the field that links CSAT and NPS is called "CAP ID". Now that I think about it, I guess the issue is that we have an account unique identifier that goes down at the country level with NPS (the actual "Account ID") but we don't with CSAT. In CSAT, we would have to filter the data by country and CAP ID to go down to the equivalent of the Account ID in NPS. We don't have any way to bring Account ID in CSAT as the data source is not the same as in NPS. I assume that even if I map "country" and "CAP ID" on CSAT and NPS, because it's two fields instead of a single one, Qualtrics doesn't understand that the combination of the two would give me a unique identifier for each account, hence why I cannot use other NPS fields that go down at the local level in CSAT data....
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