Hi, there - Did you ever figure out what the problem was? I am having a similar issue. I went from a 40% response rate in 2017, to an 8% response rate in 2018. Clients are reporting that they never even received the survey. Not good. Since then I set up an SPF record, which helped some surveys to get to a client's junk folder, but that is it. Currently trying to set up an SMTP relay to see if that helps. After that though...I am out of ideas. Also, all my recipients know this email is coming and know me. Plus I have a very high message health score for the email I am using. The only thing bringing that down is the fact that it is an HTML email.
Hi there, I am also having this issue. However, setting up an SPF record did not fix the problem. Any other suggestions? Thanks!
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
