Hi Sandy. We use a mix of iPads and Android 8"tablets for offline data collection. We have noticed that, with iPads, once a survey has been downloaded once, the thumbnail remains the same, no matter what you do - you can refresh and even remove and re-download the survey - the thumbnail remains the same. The only way we found to get the thumbnail to update was to log out of the app on the iPad and log back in, then download the survey and, bingo, the thumbnail is updated with the latest survey text. The Androids, on the other hand, will update the thumbnail with a simple survey refresh. Qystery!
Thanks Jenah. I put this post up at the suggestion of Rasa in Dublin support, who we've been working with on this issue. I'm keen to share experiences with other offline app users to see if there is a solution, or at least explanation, within the community. > @Jenah said: > Hi @Mike_S! This issue sounds like it would best be handled by our Support team. If you have not yet already, I would recommend reaching out to them here and they will be able to get you the assistance that you need!
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