Thanks @MatthewM.My team have decided to move forward with creating only one survey. All customers will receive a letter in the mail containing an open-link and those with a valid email will also receive an email invite with an unique link. Customers who access the survey by the open-link will be asked to provide a unique id, which each customer has, for validation and those accessing the unique link will jump into the first question as they are already validated.Understandably, the risk to this method is that a customer can potentially answer the survey twice. In this scenario, we will accept the latest survey entry and remove the older one. We’ve assessed the risk and deemed it to be low and acceptable. Thanks again for the reply.
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