Thanks Tom. I was unfortunately told that as well by the support team. Not familiar with Python but this seems to be the only way to do this now.
I've been having issues with trying to do it this way. I just always get an error message saying it can't find the user.
@TomG I see. Is there any way to have this set up before the email is sent out? As soon as the case is closed and it triggers the auto email with the survey link, that's what I would like to have set at 24 hours. I think the above would result in them getting one auto email with a 60 day range to take it by default, then another one sent manually with the same link set to expire in 24 hours.
@TomG Awesome! Where are you looking at this from? I don't see those options at the bottom. I get to this message my going to Library->Messages Library and finding my Outbound Message name: !
Thank you @TomG and @Michael_Campbell_RedPepper for your responses! This was what I was looking for. Just tested it and it worked as anticipated. Do either of you by chance know how to embed Salesforce fields into the email as well? We would like to have the case owner, case number, closed date and case subject included if possible. Also, how do I set the survey to expire after 24 hours? I see a survey expiration date but it appears to be only a date range that you set on the entire survey itself. Is it possible to have it expire if not taken within 24 hours after the email has sent? Thanks!
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