The customer support for Qualtrics is typically stellar. I apologize if this seems negative, but has anyone noticed that the quality of phone support for the survey platform has been quite bad in the last week? Before this week, whenever I called, support understood my problem on my first explanation and was able to fix it (or explain what I was doing wrong) promptly without seeking support to figure out how to fix it. I have had to make multiple calls this week and, with one exception, I did not feel like the person I was speaking with had a strong mastery of the qualtrics survey platform or even understood my problem. My issue remains unresolved and I am not sure what recourse I even have at this point. Anyone finding a similar decline in quality of support this week? Any ideas what to do?
Hello, I have been trying to use the 'Add a referral website URL' function to try to screen out bots (I do not have acces to the fraud detection package). I have posted the link on a website and then copy and paste the url from that website into the 'Add a referral website URL' box and turn it on. This prevents anyone from accessing the survey. When folks click on it, they are denied entry. Support said that I should just use 'www.reddit.com' not the entire url. I tried that as well and it still didn't work. Does anyone have any ideas of what I am doing wrong? thank you
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
