What’s New 2024 Global Research Trends Report In the era of data-driven decision making, market research is the key to shaping your strategy. We asked 3,000+ researchers about the state of research and here are the top emerging trends. Download the report here! Consumer and Employee Attitudes Toward AIAs part of Qualtrics XM Institute’s global employee and global consumer studies, respondents shared their concerns about artificial intelligence (AI) and their comfort level and desire to use AI. Learn more. XMI Customer Ratings – Consumer Net Promoter Score, 2023 This data shows the average NPS for 22 industries. In 2023, grocers and streaming media companies earned the highest average NPS, while consumer payment firms and car rental agencies had the lowest. Check it out! Track Qualtrics Product Updates with the Monthly Release NotesThe XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to the support
As part of Qualtrics’ and Qualtrics XM Institute’s global employee and global consumer studies, respondents shared their concerns about artificial intelligence (AI), their comfort using AI to complete five common consumer activities, and their desire to use AI to complete seven common employee activities. From their responses, we were able to understand the global appetite for artificial intelligence. Check it out here!
We often get questions about how to randomize surveys and ensure that proper randomization is achieved. This is very important when seeking a representative sample in your research. Is your research being left open to errors like selection bias? Check out this article to learn more!
What’s New Best of XM Institute Content: Q3 2023In this blog post, we look back at the most popular pieces of content XM Institute published in Q3 of 2023. Read about it on the XM Institute! 10 Lessons Learned from 1,000 Value AssessmentsXM professionals often struggle to communicate the value of XM initiatives. Read about our top lessons from years of helping teams quantify and demonstrate the value of experiences. Learn more! XM Communi-tea Podcast SeriesHear from Carson Bell at Invision Communications to learn how Qualtrics can be utilized to gather feedback and analyze results as well as the value of data-driven decision-making. Listen now! Track Product Updates with the Monthly Release NotesThe XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to our support site. Check it out here! Upcoming Events Learn Qualtrics LiveNovember 7-9. Register here.The Consumer Trends Shaping 2024 RevealedNovem
The XM Institute is filled with content and includes over 750+ resources in the library. You may be wondering where to look or which content is the most valuable. Check out this blog post on the XM Institute to see the top content during Q3 and the most popular content of all time. We’d love to hear what articles have been most helpful for you during your XM journey in the comments below!
Have you ever wondered how to calculate sample size, reduce the margin of error and produce surveys with statistically significant results? Check out our blog post (recently updated) that explains how you can improve your surveys and feel confident in the audience size for your research. We’d love to hear your tips and tricks in the comments below!
Qualtrics’ Value Advisory team has conducted over 1,000 value assessments with XM professionals. These assessments have focused on securing budget for new XM investments, tracking the impact of XM programs, and quantifying the value delivered by experience-led actions. Read about some key lessons we’ve learned here on at the XM Institute.
What’s New NEW: Use the Audience Management Panelist App to Improve the Panelist ExperienceThe Audience Management Panelist App is a user-friendly portal where panelists can see all the research opportunities available -including information like length of the study and incentives offered. Read more here. Seven Types of Data for Modern XM ProgramsMost research programs continue to rely only on survey-based feedback. Learn more about the 7 types of data XM programs should collect and how they can start building a diverse listening portfolio. Learn more here. Why Use Video Feedback in Qualitative Research?You may wonder if it’s useful to use video as a data source. We give you insights on the use of video in qualitative research and how best to use this data format. Check it out! Submit Ideas in the Customer Success HubCustomers can share Customer Success Hub feature suggestions directly with product managers. Our goal is to expedite the ideation process while increasing customer visibil
We’ve been hard at work making sure researchers can access the feedback they need, when they need it. One piece of the puzzle is making it easier than ever to build, manage, and engage proprietary research panels. Last year we released Audience Management on DesignXM to do just that. A highly targeted cohort of people who are eager to answer your research questions? Yes please! Now we’ve added a major update to this solution: a new Panelist App! It’s a customizable, user-friendly portal where panelists can quickly see all the research opportunities available to them–including key information about each study like how long it will take and what incentives are being offered. Watch our Audience Management Product Demo The new Panelist App is available today to all DesignXM customers within the Audience Management solution. If you’re managing a panel within Qualtrics–or thinking about taking the leap–go and check it out! Have a question? Reach out to your XM Success rep or leave your ques
Clients often ask, “which distribution methods result in the best response rates?” Different survey distribution methods may give you a greater chance of success.Check out this article about how to target customers more effectively for higher response rates and better quality data.
Are you or your team conducting qualitative research? Check out this article to learn more about the use of video feedback and how best to use this data format in your research.For more information about the latest innovations in DesignXM, register for our upcoming live webinar on September 28th!
What’s New XM Basecamp Update: New Localized Experience in 4 LanguagesWe are excited to announce new localization features in XM Basecamp for Japanese, German, French, and Spanish that include customized landing pages and learning paths to enhance your experience! To access the new localized site in one of these 4 available languages, click on the appropriate homepage link below:Japanese HomepageGerman HomepageSpanish HomepageFrench Homepage Enhance Qualtrics Products through EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas and track their status in the product development process. Learn more on the XM Community.. Designing for Safety: Making User Consent and Trust an Organizational AssetGain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about how to make user trust a competitive advantage for your organization. Check it out. Tip
Dashboards are a critical XM tool and when designed well, dashboards allow executives to surface risk and opportunity, track indicators of future financial performance, and prioritize investments.Check out this blog post with our tips and strategies for making the most out of your dashboards!
Gain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about our tips and strategies on this topic and how user trust and consent can become a competitive advantage for your organization. Check it out here!
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