Platform News

Hi there, Experience Community! The Qualtrics product is always evolving, and so are the ways you use it. We know the importance of innovating with new features, but we also know that those features only make an impact if others in your organization adopt them. Training users on new-to-them features like dashboards, ticketing, and AI can be a major obstacle in Qualtrics adoption, and the Digital Customer Success team wants to know how you are tackling this for yourself.  Tell Us Your Experience:When you implement a new feature in Qualtrics, how do you train other employees to use it? What has worked for you, and what hasn’t? What are the main obstacles you face when providing training? Are users excited to adopt new features, or are they resistant  to learning another work process? How do you provide ongoing support for the new feature? Do you direct users to Qualtrics support, compile helpful resources internally, or something else? What could we provide to make this process easier fo

We’ve been hard at work making sure researchers can access the feedback they need, when they need it. One piece of the puzzle is making it easier than ever to build, manage, and engage proprietary research panels. Last year we released Audience Management on DesignXM to do just that. A highly targeted cohort of people who are eager to answer your research questions? Yes please!  Now we’ve added a major update to this solution: a new Panelist App! It’s a customizable, user-friendly portal where panelists can quickly see all the research opportunities available to them–including key information about each study like how long it will take and what incentives are being offered. Watch our Audience Management Product Demo The new Panelist App is available today to all DesignXM customers within the Audience Management solution. If you’re managing a panel within Qualtrics–or thinking about taking the leap–go and check it out! Have a question? Reach out to your XM Success rep or leave your ques

Imagine if every single person in your organization could access the power of Qualtrics… We're excited to introduce Unlimited User Licensing. You can now remove user barriers and puts experience management capabilities in the hands of your entire workforce. See it in action:   Q: What’s the news about Qualtrics? We now have an unlimited user license for Qualtrics, and everyone in the company can use it.Q: When does the unlimited-user capability take effect? The unlimited-user capability will be available for all renewing and new contracts starting in 2025.Q: Is this available for all customers/products? This change applies to customers on new SKUs.Q: Where can I get training or help? Qualtrics offers introductory webinars and guides. See the training schedule, here.Q: Is there internal support available? Yes. Our Qualtrics Center of Excellence (CoE) can help with best practices, survey design, and advanced features. Q: What internal communications can I share with my team? We’ve prepar

Is it Cheryl? Maybe James? Or is it Claire? As a Brand Admin, remembering who is on your Account Team at Qualtrics can be challenging. Let us help you keep track of your key contacts at Qualtrics and how to get in touch with them!In the Qualtrics Customer Success Hub, Brand Admins can view account details, including account team members and guidance on how to get in touch with them. Here’s how to get started: Log into your Customer Success Hub  Login issues? Click the “Can't log in or don't have an account?” option  Click your avatar in the upper right corner and select “Profile” In your Profile, remain on the “Account Information” tab and locate the “Account Team” section  Your “Account Team” details will be presented to you based on your account type.  If presented with contact information, you can move forward in reaching out directly to your account owners.  If presented with an intake form, you will have three offerings to choose from:   License Review: Review your organization

What’s New X4 2024 Agenda for Salt Lake City is Now Live!The X4 2024 agenda features 7 tracks, 50+ speakers from world-class brands and mainstage conversations with Michelle Obama, Dwyane Wade, Lindsey Vonn, and more. Plan your X4 experience in Salt Lake City today. See the agenda. New Research Shows How Bad Experiences Impact Spending BehaviorsQualtrics XM Institute asked over 28,000 people across 26 countries how they responded to their recent bad experiences. The global impact? $3.7 trillion at risk. See results for your industry. Get the Help You Need in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more! Access your Hub. Take Your Skills to the Next Level with Qualtrics CertificationsElevate your XM proficiency with Qualtrics Certifications in key experience

What’s New Collaborate with other XM professionals online in the XM CommunityJoin our free Community by becoming a member! Ask questions, get help, access our Rank and Rewards program, and gain direct access to Qualtrics product leaders. Join now! Explore Qualtrics’ Market Research Knowledge BaseFind the guidance you’re looking for -- from ebooks to research to articles -- on topics such as statistics, data analysis, focus groups, and much, much more. Start exporing! The 2024 Research Trends Report is LiveWe spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Learn about the top trends across the globe, AI’s impact on market research, and tips to combat the widening skill gap. Access the report. Register for X4 2024Registration is still live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now before they get sold

What’s New 2024 Market Research Trends ReportWe spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. From the impact of AI on market research to the widening skills gap, you’ll find all the hottest topics in the report. Read the report now! Register for X4 2024Registration is live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now to take advantage of Early Bird pricing. Register now! All-New Product InnovationsCheck out our latest product updates and get a glimpse into future innovations. Be sure to follow the 'Product Release Notes' category for the latest news! Read more about the latest features. Curated Help Available in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your

As part of Qualtrics’ and Qualtrics XM Institute’s global employee and global consumer studies, respondents shared their concerns about artificial intelligence (AI), their comfort using AI to complete five common consumer activities, and their desire to use AI to complete seven common employee activities. From their responses, we were able to understand the global appetite for artificial intelligence. Check it out here!

We often get questions about how to randomize surveys and ensure that proper randomization is achieved. This is very important when seeking a representative sample in your research. Is your research being left open to errors like selection bias? Check out this article to learn more!   

What’s New Best of XM Institute Content: Q3 2023In this blog post, we look back at the most popular pieces of content XM Institute published in Q3 of 2023. Read about it on the XM Institute!  10 Lessons Learned from 1,000 Value AssessmentsXM professionals often struggle to communicate the value of XM initiatives. Read about our top lessons from years of helping teams quantify and demonstrate the value of experiences. Learn more!  XM Communi-tea Podcast SeriesHear from Carson Bell at Invision Communications to learn how Qualtrics can be utilized to gather feedback and analyze results as well as the value of data-driven decision-making. Listen now!  Track Product Updates with the Monthly Release NotesThe XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to our support site. Check it out here! Upcoming EventsTo see all of our upcoming events, please visit our events calendar.

The XM Institute is filled with content and includes over 750+ resources in the library. You may be wondering where to look or which content is the most valuable. Check out this blog post on the XM Institute to see the top content during Q3 and the most popular content of all time.  We’d love to hear what articles have been most helpful for you during your XM journey in the comments below!

Have you ever wondered how to calculate sample size, reduce the margin of error and produce surveys with statistically significant results? Check out our blog post (recently updated) that explains how you can improve your surveys and feel confident in the audience size for your research.  We’d love to hear your tips and tricks in the comments below!  

Qualtrics’ Value Advisory team has conducted over 1,000 value assessments with XM professionals. These assessments have focused on securing budget for new XM investments, tracking the impact of XM programs, and quantifying the value delivered by experience-led actions. Read about some key lessons we’ve learned here on at the XM Institute.

What’s New NEW: Use the Audience Management Panelist App to Improve the Panelist ExperienceThe Audience Management Panelist App is a user-friendly portal where panelists can see all the research opportunities available -including information like length of the study and incentives offered. Read more here. Seven Types of Data for Modern XM ProgramsMost research programs continue to rely only on survey-based feedback. Learn more about the 7 types of data XM programs should collect and how they can start building a diverse listening portfolio. Learn more here. Why Use Video Feedback in Qualitative Research?You may wonder if it’s useful to use video as a data source. We give you insights on the use of video in qualitative research and how best to use this data format. Check it out! Submit Ideas in the Customer Success HubCustomers can share Customer Success Hub feature suggestions directly with product managers. Our goal is to expedite the ideation process while increasing customer visibil

Clients often ask, “which distribution methods result in the best response rates?” Different survey distribution methods may give you a greater chance of success.Check out this article about how to target customers more effectively for higher response rates and better quality data. 

Are you or your team conducting qualitative research? Check out this article to learn more about the use of video feedback and how best to use this data format in your research.For more information about the latest innovations in DesignXM, register for our upcoming live webinar on September 28th! 

What’s New XM Basecamp Update: New Localized Experience in 4 LanguagesWe are excited to announce new localization features in XM Basecamp for Japanese, German, French, and Spanish that include customized landing pages and learning paths to enhance your experience! To access the new localized site in one of these 4 available languages, click on the appropriate homepage link below:Japanese HomepageGerman HomepageSpanish HomepageFrench Homepage  Enhance Qualtrics Products through EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas and track their status in the  product development process. Learn more on the XM Community.. Designing for Safety: Making User Consent and Trust an Organizational AssetGain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about how to make user trust a competitive advantage for your organization. Check it out. Tip

Dashboards are a critical XM tool and when designed well, dashboards allow executives to surface risk and opportunity, track indicators of future financial performance, and prioritize investments.Check out this blog post with our tips and strategies for making the most out of your dashboards!

Gain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about our tips and strategies on this topic and how user trust and consent can become a competitive advantage for your organization. Check it out here!