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SeanSQualtrics Employee

published in Platform News

📰 March XM Insider: CoreXM & DesignXMNews

What’s New X4 2024 Agenda for Salt Lake City is Now Live!The X4 2024 agenda features 7 tracks, 50+ speakers from world-class brands and mainstage conversations with Michelle Obama, Dwyane Wade, Lindsey Vonn, and more. Plan your X4 experience in Salt Lake City today. See the agenda. New Research Shows How Bad Experiences Impact Spending BehaviorsQualtrics XM Institute asked over 28,000 people across 26 countries how they responded to their recent bad experiences. The global impact? $3.7 trillion at risk. See results for your industry. Get the Help You Need in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more! Access your Hub. Take Your Skills to the Next Level with Qualtrics CertificationsElevate your XM proficiency with Qualtrics Certifications in key experience

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1 month ago

SeanSQualtrics Employee

published in Platform News

📰 February XM Insider: CoreXM & DesignXMNews

What’s New Collaborate with other XM professionals online in the XM CommunityJoin our free Community by becoming a member! Ask questions, get help, access our Rank and Rewards program, and gain direct access to Qualtrics product leaders. Join now! Explore Qualtrics’ Market Research Knowledge BaseFind the guidance you’re looking for -- from ebooks to research to articles -- on topics such as statistics, data analysis, focus groups, and much, much more. Start exporing! The 2024 Research Trends Report is LiveWe spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Learn about the top trends across the globe, AI’s impact on market research, and tips to combat the widening skill gap. Access the report. Register for X4 2024Registration is still live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now before they get sold

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2 months ago

SeanSQualtrics Employee

posted in Platform News

📣 ICYMI: 2024 Research Trends Report is Live!

In recent years, businesses have had to adapt quickly to a changing landscape. Now that things have settled, forward-thinking companies are shifting their focus from crisis management to growth, as they use powerful insights provided by market research to drive the bottom line and build enduring brands. We spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Check out the report to learn: Key priorities for research leaders in 2024 How AI has become a positive tool for researchers What businesses can do to combat the widening skills gap in market research How this year’s trends differ across global regionsRead the report now> We want to hear from you! How does your organization use artificial intelligence (AI) in your research efforts?

2 months ago

SeanSQualtrics Employee

published in Platform News

📰 January XM Insider: CoreXM & DesignXM

What’s New 2024 Market Research Trends ReportWe spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. From the impact of AI on market research to the widening skills gap, you’ll find all the hottest topics in the report. Read the report now! Register for X4 2024Registration is live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now to take advantage of Early Bird pricing. Register now! All-New Product InnovationsCheck out our latest product updates and get a glimpse into future innovations. Be sure to follow the 'Product Release Notes' category for the latest news! Read more about the latest features. Curated Help Available in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your

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3 months ago

sgallienQualtrics Employee

published in Platform News

📰 December XM Insider: DesignXM

What’s New 2024 Global Research Trends Report In the era of data-driven decision making, market research is the key to shaping your strategy. We asked 3,000+ researchers about the state of research and here are the top emerging trends. Download the report here! Consumer and Employee Attitudes Toward AIAs part of Qualtrics XM Institute’s global employee and global consumer studies, respondents shared their concerns about artificial intelligence (AI) and their comfort level and desire to use AI. Learn more. XMI Customer Ratings – Consumer Net Promoter Score, 2023 This data shows the average NPS for 22 industries. In 2023, grocers and streaming media companies earned the highest average NPS, while consumer payment firms and car rental agencies had the lowest. Check it out! Track Qualtrics Product Updates with the Monthly Release NotesThe XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to the support

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4 months ago

sgallienQualtrics Employee

published in Platform News

Consumer and Employee Attitudes Toward AI 🤖🧠

As part of Qualtrics’ and Qualtrics XM Institute’s global employee and global consumer studies, respondents shared their concerns about artificial intelligence (AI), their comfort using AI to complete five common consumer activities, and their desire to use AI to complete seven common employee activities. From their responses, we were able to understand the global appetite for artificial intelligence. Check it out here!

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4 months ago

sgallienQualtrics Employee

published in Platform News

How to Avoid Errors in Your Research 📝

We often get questions about how to randomize surveys and ensure that proper randomization is achieved. This is very important when seeking a representative sample in your research. Is your research being left open to errors like selection bias? Check out this article to learn more!

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5 months ago

JuanBottaQualtrics Employee

published in Platform News

Revolutionize Your Decision-Making: Unlocking the Power of Action-Centric Dashboard Design for Executives

📣🔥 Hey there, data enthusiasts! Have you ever felt overwhelmed by the amount of information presented on your executive dashboard? 😅 Don't worry, we've got you covered! 🌟🚀 Today, I would like to share an amazing blog that will transform the way you view and utilize your executive dashboards. 📊👀 Say hello to "Action-Centric Dashboard Design for Executives" by XM Institute! 💡So, what's the fuss all about? Well, imagine having a dashboard that not only presents you with relevant data but also empowers you to take immediate action! 📈💪Qualtrics’ XM Institute, delves deep into the art of designing dashboards that are focused on ACTION. We understand that as an executive, your time is precious, and it's crucial to have a dashboard that drives decision-making and strategy execution. 📝💼 📊 This groundbreaking blog post will guide you through the essential steps to create an action-centric dashboard. It covers key aspects like:1️⃣ Determining the right audience for your dashboard: Di

710

5 months ago

sgallienQualtrics Employee

published in Platform News

📰 November XM Insider: DesignXM

What’s New Best of XM Institute Content: Q3 2023In this blog post, we look back at the most popular pieces of content XM Institute published in Q3 of 2023. Read about it on the XM Institute! 10 Lessons Learned from 1,000 Value AssessmentsXM professionals often struggle to communicate the value of XM initiatives. Read about our top lessons from years of helping teams quantify and demonstrate the value of experiences. Learn more! XM Communi-tea Podcast SeriesHear from Carson Bell at Invision Communications to learn how Qualtrics can be utilized to gather feedback and analyze results as well as the value of data-driven decision-making. Listen now! Track Product Updates with the Monthly Release NotesThe XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to our support site. Check it out here! Upcoming Events Learn Qualtrics LiveNovember 7-9. Register here.The Consumer Trends Shaping 2024 RevealedNovem

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5 months ago

sgallienQualtrics Employee

published in Platform News

Best of XM Institute Content: Q3 2023

The XM Institute is filled with content and includes over 750+ resources in the library. You may be wondering where to look or which content is the most valuable. Check out this blog post on the XM Institute to see the top content during Q3 and the most popular content of all time. We’d love to hear what articles have been most helpful for you during your XM journey in the comments below!

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5 months ago

sgallienQualtrics Employee

published in Platform News

How to Determine the Appropriate Sample Size 📟 📊

Have you ever wondered how to calculate sample size, reduce the margin of error and produce surveys with statistically significant results? Check out our blog post (recently updated) that explains how you can improve your surveys and feel confident in the audience size for your research. We’d love to hear your tips and tricks in the comments below!

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6 months ago

sgallienQualtrics Employee

published in Platform News

XM Institute: 10 Lessons Learned from 1,000 Value Assessments

Qualtrics’ Value Advisory team has conducted over 1,000 value assessments with XM professionals. These assessments have focused on securing budget for new XM investments, tracking the impact of XM programs, and quantifying the value delivered by experience-led actions. Read about some key lessons we’ve learned here on at the XM Institute.

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6 months ago

sgallienQualtrics Employee

published in Platform News

📰 October XM Insider: DesignXM

What’s New NEW: Use the Audience Management Panelist App to Improve the Panelist ExperienceThe Audience Management Panelist App is a user-friendly portal where panelists can see all the research opportunities available -including information like length of the study and incentives offered. Read more here. Seven Types of Data for Modern XM ProgramsMost research programs continue to rely only on survey-based feedback. Learn more about the 7 types of data XM programs should collect and how they can start building a diverse listening portfolio. Learn more here. Why Use Video Feedback in Qualitative Research?You may wonder if it’s useful to use video as a data source. We give you insights on the use of video in qualitative research and how best to use this data format. Check it out! Submit Ideas in the Customer Success HubCustomers can share Customer Success Hub feature suggestions directly with product managers. Our goal is to expedite the ideation process while increasing customer visibil

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6 months ago

sgallienQualtrics Employee

published in Platform News

NEW: Use the Audience Management Panelist App to improve the panelist experience

We’ve been hard at work making sure researchers can access the feedback they need, when they need it. One piece of the puzzle is making it easier than ever to build, manage, and engage proprietary research panels. Last year we released Audience Management on DesignXM to do just that. A highly targeted cohort of people who are eager to answer your research questions? Yes please! Now we’ve added a major update to this solution: a new Panelist App! It’s a customizable, user-friendly portal where panelists can quickly see all the research opportunities available to them–including key information about each study like how long it will take and what incentives are being offered. Watch our Audience Management Product Demo The new Panelist App is available today to all DesignXM customers within the Audience Management solution. If you’re managing a panel within Qualtrics–or thinking about taking the leap–go and check it out! Have a question? Reach out to your XM Success rep or leave your ques

3530

6 months ago

JuliaCQualtrics Employee

posted in Platform News

Seven Types of Data for Modern XM Programs | XM Institute

Seven Types of Data for Modern XM ProgramsDespite the explosion of available data, most CX and EX programs continue to rely only on survey-based feedback. This post describes the 7 types of data XM programs should collect and how they can start building a diverse listening portfolio.See more in this blog post from XM Institute.

7 months ago

JuliaCQualtrics Employee

posted in Platform News

What Will Generative AI Mean for Your XM Efforts? | XM Institute

What Will Generative AI Mean for Your XM Efforts?Generative AI will be transformational, despite its short-term overhyping. Experience Management professionals need to plan around its capabilities in data summarization, pattern recognition, content personalization, and conversational interfaces.See this blog post from XM Institute to learn more.

7 months ago

natmaxwellQualtrics Employee

published in Platform News

Submit Ideas for the Customer Success Hub

Submit ideas for the Customer Success Hub using our new Feature Request Portal! Introducing the brand new Qualtrics Customer Success Hub Feature Request Portal, powered by you, our customers. Through this Portal, you can submit feature requests — suggested enhancements to the Customer Success Hub — and track their status throughout the review and development process.Now, customers can share Customer Success Hub feature suggestions directly with our product managers. Through this Portal, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. What would you like to see us bring to the Hub next? To create an idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Submit a Feature Request 4 | Track an Idea’s status FAQ1 | Navigate to EvolveThere are two ways to access the Feature Request Portal for the Customer Success Hub:Go directly to the Feature Request Portal and bookmark the link. Click “Ideas” in the top navigation of

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7 months ago

sgallienQualtrics Employee

published in Platform News

How Survey Distribution Methods Can Impact Your Research Results

Clients often ask, “which distribution methods result in the best response rates?” Different survey distribution methods may give you a greater chance of success.Check out this article about how to target customers more effectively for higher response rates and better quality data.

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7 months ago

sgallienQualtrics Employee

published in Platform News

Video Feedback in DesignXM 🎥

Are you or your team conducting qualitative research? Check out this article to learn more about the use of video feedback and how best to use this data format in your research.For more information about the latest innovations in DesignXM, register for our upcoming live webinar on September 28th!

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7 months ago

sgallienQualtrics Employee

published in Platform News

📰 September XM Insider: DesignXM

What’s New XM Basecamp Update: New Localized Experience in 4 LanguagesWe are excited to announce new localization features in XM Basecamp for Japanese, German, French, and Spanish that include customized landing pages and learning paths to enhance your experience! To access the new localized site in one of these 4 available languages, click on the appropriate homepage link below:Japanese HomepageGerman HomepageSpanish HomepageFrench Homepage Enhance Qualtrics Products through EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas and track their status in the product development process. Learn more on the XM Community.. Designing for Safety: Making User Consent and Trust an Organizational AssetGain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about how to make user trust a competitive advantage for your organization. Check it out. Tip

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7 months ago

sgallienQualtrics Employee

published in Platform News

Tips for Designing Action-Centric Dashboards for Executives

Dashboards are a critical XM tool and when designed well, dashboards allow executives to surface risk and opportunity, track indicators of future financial performance, and prioritize investments.Check out this blog post with our tips and strategies for making the most out of your dashboards!

1451

7 months ago

sgallienQualtrics Employee

published in Platform News

Designing for Safety: Making User Consent and Trust an Organizational Asset

Gain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about our tips and strategies on this topic and how user trust and consent can become a competitive advantage for your organization. Check it out here!

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7 months ago

AmaraWAdministrator

posted in Platform News

Survey Translation Redesign

If translations are required, please place them in a Google Drive folder and link it here.At Qualtrics, we are committed to ‘experience-first’ design, which means continuous improvement of the XM Platform based on feedback from our users to deliver an easy to use, consistent and accessible experience. As part of this commitment, we redesigned our Survey Translations UI. The enhanced experience will benefit all users, both advanced and new, by streamlining the UI and making it easier to translate survey projects to meet the needs of global audiences. The new Survey Translations Overview page gives you a quick, holistic view of the languages for your survey, the status of each, and quick access to next steps.The redesigned survey translation page reduces clicks and introduces consistent navigation similar to the survey builder. Translation fields are highlighted to make it easy to reference base text, and the progress percentages and filters are easily visible in the publish bar. New jum

1 year ago

GuinevereMQualtrics Employee

posted in Platform News

Welcome to Segments in XM Directory!

The Qualtrics XM Directory is your command center for truly personalized experiences. With XM Directory, you can build rich, personalized profiles of every stakeholder. It stores every piece of feedback, from every customer, prospect, and employee in a single place, so that you can design and deliver personalized experiences to everyone.We are happy to share that XM Directory now includes support for contact segmentation. This feature empowers you to separate your contacts into dynamic groups based on demographics and other psychographic or behavioral criteria.XM Directory offers you a single place to create and manage all your segments. Once created, segments can be used to target survey distributions, personalize web and app feedback outreach, as well as filter dashboards to obtain segment-specific insights.Currently, segments in XM Directory can be created based on contact-level metadata attributes. In the future, Qualtrics will also support segment creation based on customer feedba

3 years ago

GuinevereMQualtrics Employee

posted in Platform News

New Distribution Capability with WhatsApp

We are excited to announce the launch of our new distribution channel with WhatsApp, the most widely used mobile messaging application in the world! The new WhatsApp feature is available for all licenses with XM Directory - if you are not sure whether you should have access to this, be sure to contact your Brand Administrator or your Customer Success Manager! For any and all questions about this new WhatApp feature, please reach out to our wonderful Support team, as they are best equipped to help!This new innovation with WhatsApp opens up a new listening channel for our customers to eliminate blindspots and turn in-the-moment conversational feedback into actionable insights in order to help deliver experience breakthroughs.There are two ways you can use WhatsApp to distribute surveys to your customers:2-Way Interactive Survey (pictured above): Qualtrics will send the survey questions directly inside WhatsApp, and the recipient will message back all their responses. Survey Invite: Send

3 years ago

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