Join a lean, fast-paced team at the forefront of evolving the company’s customer listening architecture and analytics to become more data-driven. Reporting to the Manager of Customer Insights and Operations, you’ll bring your sharp analytical and strong communication skills to this hands-on role where you’ll be unearthing insights that help drive customer engagement and retention. Your questions won’t be known in advance; find the questions and translate the results of your analysis into clear and actionable insights for stakeholders. Responsibilities • Analyze millions of data points (customer survey scores and comments and customer interaction and transaction data) from multiple sources using quantitative methods and tools to create models that yield actionable insights. • Identify gaps in data and work cross-functionally to obtain the data needed to complete analysis • Use statistical skills and tools to develop hypotheses and build models to help decision makers understand financi
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