Hi @GuillermoDVCM,

How did you map your survey question into the dashboard? Are you using number sets, text sets?

Best,

Daniel 

Hi @dduarte thank you for your reply!

I didn’t map de survey question to the dashboard. I am using the “results” tab in a training account. This tab has been already configured with pre-established widget types for each question. The question I am trying to change to gauge chart has been configured as a horizontal bar widget:

 

If I try to edit this widget and change it to a Gauge Chat, I get the following message:
 

… and when trying to configure the Gauge chart, there is no option to select the question of customer satisfaction.

Thanks!

​​​​​​​Guillermo

Hi @GuillermoDVCM ,

You don’t necessarily have to change the widget.

In edit mode, you can scroll to the bottom and add a new widget “Gauge Chart”.

Then, add Metrics, set metric as average and field as response type.

In display tab, change the range to something smaller like 0<1.5<3.5<5.

You should have your gauge chart and the information when your cursor hover over it.

Hi @Chee Heng_SZ,

Thank you very much for your help! My only question is how do I know the average metric is from a particular question in the survey? In my example, I want the gauge chart to show the answer to the question “what is your overall level of satisfaction…..(#2 in the list) ” but I’m not sure if the gauge chart is considering this or other question in the survey.

Thanks again!

Guillermo

Hi @GuillermoDVCM ,

Sorry, my bad, I gave a wrong solution. Please ignore my previous suggestion.

In another thread, some user suggested using report.

Some users use a workaround method by modifying the data format.

Creating a new numeric column through field editor and set the values based on the Q3 option. Then, that column can be used as a field in gauge chart.