My survey has been taken over by BOTs | XM Community
Question

My survey has been taken over by BOTs

  • 19 April 2024
  • 5 replies
  • 52 views
T
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Badge +1

I’ve created a survey for an organization with which I am working and they have posted links to the survey on social media and in e-newsletters. Somehow BOTs got ahold of the survey. I realized this because my response rate took off like crazy, but the data made no sense for the text box resopnses. I keep getting completely random responses about every 5 minutes to the survey. I look at the location data and they are all coming from one place in CA, right outside LA. Is there any way to put in something that will stop the Bots so I don’t have to check the location data on every response to see if it is genuine? 

Thanks,

Tiffany

5 replies

JesperAndersen
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Userlevel 3
Badge +11

Look under survey options → Security → Bot detection.


That should do the trick :)

TomG
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Userlevel 7
Badge +27

To add @JesperAndersen’s answer….

Once you turn on Bot detection, you can add a branch to your survey flow after the first question block to screen out any responses where Q_RecaptchaScore is less than 0.5.

T
Rank
Badge +1

Thanks for your help! Where I go to where the option should be, it doesn’t seem to be there. Do you have to have a paid account for BOT detection?

o to where the option should be, it’s not there: 

TomG
Rank
Userlevel 7
Badge +27

Yes, you probably need a paid account for bot detection.

Try adding a Recaptcha question to the beginning of your survey.

T
Rank
Badge +1

That makes sense. Thanks!

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