Any marketing researchers know of government benchmarks for Net Promoter Score?

Hi AdamK12 & Kate. Coming to this thread a full year later. Different world now! Similar challenge though when it comes to NPS... Wondering whether Qualtrics has any benchmarking features embedded so that we can compare our results to industry standards.
Their Benchmarking Editor (Benchmark Editor (CX) (qualtrics.com) sounds like the ticket, but it's actually a resource that needs you to upload YOUR data to benchmark against.

DanMandle Kate Definitely a whole new world this year, but you can still see evolutions in our own thinking, and in the industry. The Foresee E-Gov report is still useful, as is the Satmetrix annual NPS brief (available at 2020 B2C NPS Benchmarks at a Glance - NICE Satmetrix ) It's cross industry and private-sector focused, but still gives us external benchmarks that help to answer the question "we have an NPS of xx, is that good or bad".
We're also far enough along the adoption curve now that we can show changes in NPS over time for different products/brands, which helps to drive continuous improvement as we benchmark against ourselves. We still need to answer the question above (is it good, is it bad, and how do we know). However, we can now demonstrate cases where a product team was able to increase utilization of their product (measured by users per unit time) without sacrificing NPS, or where NPS might lag for a particular segment or use case. So over time, we are learning how to 1) socialize the measure and 2) use it to drive and document improvements.

Any updates on this?

hipekicker Not to speak of, beyond the annual updates to the Foresee and Satmetrix reports mentioned above. When our program first started, we often had questions about external benchmarking -- but now that we have more collective knowledge and experience with CX, we are able to benchmark against ourselves more effectively.