Best answer by AnthonyR
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Time out (logout) while in Survey Flow
Userlevel 4
+5
Has anyone else been randomly logged out of Qualtrics while working in the survey flow? I say "randomly" because it doesn't happen to me all the time nor does it seem to happen after a certain amount of time. It's just annoying because my work doesn't get saved, so I have to go back in and redo everything from my last save.
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Userlevel 2
+3
@Clint I have absolutely run into this problem while actively working (not after inactivity). So frustrating!
Userlevel 7
+7
> @Clint said:
> > @AnthonyR said:
> > @Clint qualtrics does have a 1 hour of inactivity timer, after which it gives a countdown warning, then logs you out. Is this happening while you are actively working on a project?
>
> No countdown warning. This happens while I'm actively editing survey flow.
That is strange at best... I'm not certain but there MAY be some sort of brand level setting that sets a max time you can be logged in for? I'd definitely contact support about this one.
> > @AnthonyR said:
> > @Clint qualtrics does have a 1 hour of inactivity timer, after which it gives a countdown warning, then logs you out. Is this happening while you are actively working on a project?
>
> No countdown warning. This happens while I'm actively editing survey flow.
That is strange at best... I'm not certain but there MAY be some sort of brand level setting that sets a max time you can be logged in for? I'd definitely contact support about this one.
Userlevel 4
+5
Userlevel 7
+7
@Clint qualtrics does have a 1 hour of inactivity timer, after which it gives a countdown warning, then logs you out. Is this happening while you are actively working on a project?
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