Can't login - has anyone seen this error message / how do I sort it? | XM Community

Can't login - has anyone seen this error message / how do I sort it?

  • 21 October 2022
  • 9 replies
  • 3211 views
MichaelNolan
Rank
Userlevel 3
Badge +17

Hi
Just been going through basecamp and signed up for a training account, and now when I try to login to that or the main account I get the following error:

The email address associated with your Qualtrics account is not verified. Please check your email for a verification link.

A report is generated with error tag [f27656e7]


Needless to say I have tried numerous times, and no email for a verification link has appeared....
Have emailed support directly, but was trying to get into the account to do some work this afternoon!

9 replies

IsabelPosada_Voce
Rank
Userlevel 6
Badge +52

Hello Michael!
Please try to reset your password instead of trying to log in, you should get the qualtrics email for the password reset and unlock your account.

Isa
MichaelNolan
Rank
Userlevel 3
Badge +17

That sounded like a great idea - just tried it twice, but not getting an email to reset my password either!

MichaelNolan
Rank
Userlevel 3
Badge +17

https://community.qualtrics.com/XMcommunity/discussion/comment/51125#Comment_51125That sounded like a great idea - just tried it twice, but not getting an email to reset my password either!

IsabelPosada_Voce
Rank
Userlevel 6
Badge +52

Not even on your junk box or spam? 😶
Try to fill out this survey https://qxm.co1.qualtrics.com/jfe/form/SV_3QWtob6YLjT0OTb?DistributionType=Tab and report the issue :)

Isa
MichaelNolan
Rank
Userlevel 3
Badge +17

https://community.qualtrics.com/XMcommunity/discussion/comment/51129#Comment_51129Weird one - have been refreshing inbox and spam too...but nothing! Have put in the support request, hopefully they get on to it soon so as I can finish what I was doing...
Thanks for trying to help!

Deepak
Rank
Userlevel 7
Badge +36

MichaelNolan
I am sure you must have tried every possible way here. But, just a thought if someone else from your brand is a brand admin ask them to change your accounts email address or just give you the user id and you can do it via API or just delete user and create a fresh one.
Hope this works!

MichaelNolan
Rank
Userlevel 3
Badge +17

https://community.qualtrics.com/XMcommunity/discussion/comment/51133#Comment_51133Good idea, except I am the only admin of course!!

Deepak
Rank
Userlevel 7
Badge +36

MichaelNolan
Qualtrics Support is the only route possible here.

MichaelNolan
Rank
Userlevel 3
Badge +17

https://community.qualtrics.com/XMcommunity/discussion/comment/51238#Comment_51238Yes it was....and turns out it was that my email address had somehow been added to a "blocked" list, so nothing else could help!

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