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Recorded responses not visible

leonelrelis
leonelrelis Palo, Leyte, PhilippinesCommunity Member Qubie ✭
edited July 20 in Survey Platform

When I view my Recorded Responses, it says 0 (43). The number in parentheses is grey. Also, when I hover on (43), it shows this message: "Recently added responses are being processed for speedier viewing." What does this mean and how long does it take before the recorded responses appear in my account? Thanks!

Answers

  • MatthewM
    MatthewM Chicago, ILCommunity Member, Qualtrics Brand Admin Superuser ✭✭✭✭

    In my experience the time will vary, but it usually shouldn't be more than a few minutes. I have had a few times where the processing became stuck and I had to contact Qualtrics Support. If they are still not processed then you should contact Qualtrics Support.

  • MichelleM
    MichelleM WisconsinCommunity Member, Qualtrics Brand Admin Guru ✭✭

    Sometimes you can also get your data to reindex by adding an embedded data field in the survey flow, saving it, publishing the survey and then going back to "Data & Analysis". (You can always go back and remove the embedded data field and republish).