Replies posted by JessicaGregoryWalker | XM Community

Replies posted by JessicaGregoryWalker

6 Replies

MsIreen
Level 5 ●●●●●
MsIreenLevel 5 ●●●●●
posted in Survey Platform (Before March 2021)

Text IQ and impact of topics on NPS and other metrics

We also utilize the "% topics as bars overlaid with OSAT (or NPS) as a line". This allows us to see particular topics where NPS is lower, implying that these are pain points. It's been pretty useful, so I wanted to echo that suggestion!

6
E
Level 2 ●●
1 year ago
Pat
Level 2 ●●
PatLevel 2 ●●
asked in iQ Suite

Mean values for matrix items

I think I'm having this same problem. Are your variables showing up as Categorical in Stats iQ? That's what mine are doing, and I get an error message after trying to switch variable settings to numeric. The workaround I'm currently using is to utilize the "create or clean variable" option to go in and physically recode each variable as numeric 1-5. Then I can use these recoded variables in the tool to get means. However, this is a tedious and - I would imagine - error-prone process, so would love to hear from others as well.

3
SamS
Qualtrics Employee
5 years ago
Ellen_Fischer
Ellen_Fischer
asked in iQ Suite

Way to calculate overall confidence level for a survey

Hi Ellen! I'm not sure about the confidence level of the survey, but if you have access to StatsIQ you can quickly get the confidence interval for each metric in the survey. (Select the metrics you are interested in, click "Describe", and then a table that contains confidence interval should pop up as part of the output.) Hopefully this helps!

3
K
Level 5 ●●●●●
5 years ago
S
stopel
posted in Survey Platform (Before March 2021)

VERY low response rate...SPAM problem or something else? HELP!!!

I'm curious to know whether the response rate has been declining over time, or if you've always seen around a 2% response rate? I'm assuming the former, which I can understand would be concerning. I'm not on the IT side of things so I can't appropriately comment on that side of things. If, however, it's just a problem of low response rate in general, I'd be happy to share some best practices/tips on boosting response rate that I've encountered over the years I've been in marketing research. Good luck!

18
A
Level 1 ●
3 years ago
nryalls
Level 2 ●●
nryallsLevel 2 ●●
asked in Survey Platform (Before March 2021)

Combining Topics in Text Analysis

I'd also be interested in learning if there's a more streamlined way than what I'm doing now. My workaround thus far has been as described above. Namely, to create a new topic that contains the keywords from both categories I'm trying to combine, which takes a little bit of copy/pasting. So, for example: * I have topics "Quality" and "Out of Stock", but have decided I want to combine these together into one category. * I copy the keywords in my "Quality" category (quality|dent|fresh|consistency) and in my "Out of Stock" category (out of stock|OOS|available) into the search bar that appears when viewing All Responses. So now my search bar shows "quality|dent|fresh|consistency|out of stock|OOS|available" - then I search and create a new topic as I usually do (now represents the two categories, combined). * Then I can go back and delete the individual categories. Hope this helps!

2
JessicaGregoryWalker
QPN Level 1 ●
6 years ago
AmaraW
Administrator
AmaraWAdministrator
published in XM Community Instructions

👋 Community Introductions

Hello all! My name is Jessica Gregory. I work as a Business Analytics Consultant for Walker, which is a member of the Qualtrics Partner Network. I'm quickly getting up to speed in Qualtrics (particularly in StatsiQ and TextiQ, as I'm the resident 'data nerd' here). I'm enjoying learning about all the features and functionality that Qualtrics possesses; many of them make my job so much easier! A little bit about me: I graduated from University of Iowa with a Masters Degree in Statistics and came straight to work for Walker in Indiana. I've been here almost 14 years, wearing a lot of different hats along the way. I currently am responsible for all client data analysis, which includes aiding in survey design and reporting of key findings (as well as all the fun number crunching along the way). I look forward to interacting with everyone in the community and continuing to further my learning!

3048513
K
20 hours ago

Productivity playlist

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