XM Community Instructions
Discover how to use the XM Community, new features, & more.
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Getting started table of contentsGetting started table of contents 1 | Set up your profile 👤 2 | Introduce yourself 👋 3 | Meet your administrators 👥 4 | Learn the community basics 📄 5 | Participate in programs 🏆 6 | Join groups 👭 7 | Discover product ideas & new product features 💡 8 | Attend events 📅 1 | Set up your profile 👤Set up your profile, where you can update your profile picture, view your badges, & more. 2 | Introduce yourself 👋Introduce yourself to the XM Community and start connecting with other members! Tell us a little about yourself, where you're from, and your Qualtrics use case. 3 | Meet your administrators 👥Meet your XM Community Administrators, learn about their role in your community journey & how to get in touch with them. 4 | Learn the community basics 📄Learn the XM Community Basics & the XM Community How-Tos, including all you need to know about posting, accepting answers, searching, & direct messaging. 5 | Participa
EvolveEvolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas, (suggested enhancements to existing Qualtrics products and functionality), and track their status in the Qualtrics product development process.Prior to Evolve, product ideas had to be created in the XM Community Ideation category, reviewed by Community moderators, upvoted by a critical mass of community members, and then input manually into a data platform to be shared with Qualtrics product managers.Now, customers can share product feature suggestions directly with our product managers, right here in the XM Community. Through Evolve, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. IdeasProduct “Ideas” are suggested enhancements to existing Qualtrics products and functionality. UpvotingAn “Upvote” is a digital representation of your desire for a product idea to be implemented. In Evo
To create an Idea, you must…1 | Navigate to Evolve 2 | Search for an Idea 3 | Create a Product Idea 4 | Track an Idea’s status FAQ1 | Navigate to EvolveClick “Ideas” in the top navigation of the XM Community to access Evolve Read this post, the Product Ideation Overview | Evolve post, and the instructions under the header “Evolve” before accessing the Evolve tableNoteIf you are unable to view the Evolve table, your device security settings are likely blocking third-party scripts and ads. Unfortunately, there isn’t anything we can do to prevent this, as we cannot influence customer device security settings. We recommend you either access Evolve on a personal device to submit ideas, or that you contact your AE or CSM to submit ideas on your behalf. If you would like, one of our Admins would be happy to contact your account team on your behalf. We apologize for the inconvenience and value your ideas. 2 | Search for an IdeaIn the Evolve table, click the search box below the text “Search I
Receive Product News in Your Inbox! We want to make sure all Qualtrics customers stay up-to-date on important product news -- here’s how to subscribe and receive updates automatically in your inbox:Whitelist our delivery domain emailFirst, make sure you whitelist our delivery domain: email@example.comThis is important, as all important notifications are delivered via email or DM on the new XM Community platform.Note: You will receive email notifications when you get an in-platform DM. Make sure you’re logged into the XM Community using your Qualtrics SSO login credentialsAfter logging in, navigate to the Product Release Notes category, and use the “Subscribe” button towards the upper right-hand corner of the screen, as shown below:Locate the “Subscribe” button You can also “follow” Qualtrics staff members (or other XM Community members) via the XM Community!Receive notifications for all member posts by clicking “Follow member” on a member profile, as shown below:Cl
Community basics table of contents:Community basics table of contents: 1 | What is the XM Community 2 | Types of posts 3 | Answers 4 | Statuses 5 | Categories 6 | Badges 1 | What is the XM CommunityThe XM Community is a place for Qualtrics users to collaborate with other users on industry and product best practices, help others, receive help, track product updates, earn rewards, suggest product features, and more. 2 | Types of postsQuestions: Questions are a type of post that has one specific solution or answer. Example: How do I contact my Brand Admin? When a Question is asked, the user who created the Question and the Admins will have the ability to select the Best Answer. Discussions: Discussions are posts that do not have the accepted/rejected answer functionality and typically do not have one specific answer. Example: What demographic variables do you typically use to segment your data by when you are analyzing higher-ed survey data? When a Discussion is posted, neither the u
How-To Get StartedRead the below 📄 XM Community Basics & How-Tos 📄 to learn how-to use the XM Community, ordered from simplest to complex. Table of ContentsHow-To Get Started 1 | How-To Create Your XM Community Account 2 | How-To Login to Your XM Community Account 3 | How-To Change Your XM Community Username 4 | How To Add or Change Your Profile Picture 5 | How-To Search 6 | How-To Search for an Event 7 | How-To Comment 8 | How-To Start a Discussion 9 | How-To Ask a Question 10 | How-To Choose a Best Answer 11 | How-To Add Media to your Post 12 | How-To Edit your Post after Publishing 13 | How-To Mention a User 14 | How-To Quote a User 15 | How-To Private Message a User 16 | How-To Follow a User 17 | How-To Report Inappropriate Content 18 | How-To Set-Up Notification Preferences 19 | How-To Subscribe to Category-Specific Notifications 20 | How-To Subscribe to a Specific Topic 21 | How-To Request Badges 1 | How-To Create Your XM Community AccountCreate your XM Community account b
We couldn’t be more excited to officially present to you Groups -- a feature that enables us to connect you with other peers of similar industries and interests through a shared, and sometimes private, space! What are Groups? 💭We've built a network of Groups as a segmentation of the general XM Community. Our Groups enable community members, like you, to dedicate the conversation to a more specific topic. In Groups, you can can:Connect and network with others through our Group member directory Showcase work and projects in your area of interest, including uploading QSFs and survey templates See upcoming webinars and events specific to your interests View new and important announcements from Qualtrics and Group LeadersWho can join and participate? 👥We have a few different privacy settings for Groups -- private, public and secret. You’ll find the privacy setting in the details of the Group. Most of our Groups are private, where a community account is required to join, post, and view co
Meet The AdminsWe, your XM Community Admins, Michael_Cooksey, AmaraW, & JoseS , wanted to formally introduce ourselves to the XM Community! As Admins, we are dedicated to serving you and enhancing your community experience. Community Admin FAQS What is a Community Admin?Our role as a Community Admin is to foster a lively, respectful, and engaging community; thereby, enhancing your experience as a Qualtrics XM Community member! At times, we focus on a lot of the behind-the-scenes, working on new initiatives and content for the community, while other times we focus on engaging directly with our amazing community members. For the quickest response, you’ll want to contact us through the Feedback Tab on the left-hand side of the community. You can otherwise contact us by sending a direct message right in the community! The Feedback Tab will notify all of our Community Admins and is preferred in case you direct message an Admin that is out of the office. Be sure to leave your contact i
Welcome to the XM Community! If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!
Rules & Guidelines Treat others with civility, respect, and empathy - just don’t be rude.The Qualtrics community is a shared community resource - a place to share knowledge, skills, and experience through ongoing conversation. Let’s work together to build a collaborative environment and ensure everyone feels welcome to participate and contribute.Note: Posts that we find to be hateful, inflammatory, or harassing will be removed - if you don’t have something nice to say, don't say it. Avoid name-calling, personal attacks, and anything else that would make other users feel unwelcome. It is okay to disagree - but be sure to criticize ideas, not people. Keep it organized - every post has a home.Do your best to put content in the correct place so that others can easily find your posts. This way everyone can spend more time in the community discussing solutions instead of cleaning up.Choose clear and concise titles for your questions and posts. Search for your question before posting it
XM Community Homepage RedesignOur team is excited to announce that the new homepage will be live on November 9, 2022, and is designed to streamline your experience and increase content discoverability by reducing the number of buttons. This brand-new, redesigned experience was informed by engagement and click data to truly optimize your community journey. Pictured above is a sneak peek of the redesign! Redesigned elementsNew NavigationThe navigation now has buttons to help you quickly access "Communities," "Topics" (formerly called Categories), "Discussions," "Groups," and "I'm New" (our onboarding experience for new users).New Color SchemeWe streamlined our color palette to Qualtrics-branded blues, grays, blacks, and whites to increase accessibility and contrast. New BannersWe designed two simpler banners, one to land on when you open the homepage and the other to segment content.New Quick TilesOur new quick tiles are aimed to help you get where you need to go, faster. They also will
Announcing Our New Community ThemeIf you haven’t already noticed, it looks a bit different around here, and that’s because we just launched a complete redesign of our community! We’ve been busy working with our Creative, Design, and UX teams to build an amazing experience for all of you, our dedicated community members. We understand and recognize that change can sometimes be difficult, but we’re excited about the new features and design that will enable us to provide the best community experience possible.A few of the key changes / updates:Theming / UI improvementsWe’ve added a new navigation bar, so you can now quickly access and find everything you need in the community.We’ve updated all of the theming elements on the community to match our Qualtrics branding and style guide (i.e. new font, colors, style, etc.)Customized community experienceWe now have the ability to customize what you see based on your account information (i.e. Brand Administrators, Academic users, etc.). It’s now
! <br> Announcing Our New Community Job Board Qualtrics Community is introducing a space that will give _you_ the opportunity to further accelerate your career. We will be leveraging the community as a place for jobs to be posted and for individuals like you to find great opportunities. We’ve implemented a @QJobPoster bot that posts highly sought out job opportunities within the Job Posting category. Top enterprise companies are seeking great talent, and your Qualtrics knowledge qualifies you to apply! We have seen many of you come up with innovative solutions to difficult questions found on the community, and we feel your Qualtrics skills and knowledge will help you excel in any future career!
! <br> Announcing Category Following & Notifications Looking to be notified whenever content you're interested in is posted? We got you covered with Category Following & Notifications. <br> How It Works 1. Visit the categories that interest you 2. Click the Notifications icon, (the little bell), and select your notification preferences ! <br> Notification Preferences Options * Follow: This option will allow you to follow the category without receiving email notifications, and filter your Recent Discussions list. * Discussions: This option will allow you to follow the category and receive notifications when new discussions are added. * Discussions and Comments: This option will allow you to follow the category and receive notifications when new discussions and comments are posted. * Unfollow: This option will appear once you choose to follow and subscribe to notifications, and will allow you to unfollow and disable notifications. By default, you will not receive ema
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