@Kate - thanks for the quick follow up. While I love to search the google, it does not always reap the benefit's I desire. The survey flow is a great solution, which I was exploring. I agree we don't want to send a unhappy customer to review us, but instead we should focus on recovery/resolution - yet I get nervous when there could be the perception of only 'cherry picking' our positive reviews. It's like those app rating prompts - if you love us rate us (on app store), but if not - give us feedback (outside of app store). This is where the root of my question lies, if both Satisfaction and Reviews are combined - are we going to wrongly skew the data...one way or the other. Trying to figure out the balance between data collection, transparency, and action.
Thanks @Kate - this is a great suggestion and very helpful. In additon to this flow elemnt, are you aware of any industry best practices or whitepapers around this practice? We're trying to better understand the risk/reward of combining these two different pieces of feedback into a single 'survey'. Thanks again for this response, Allen
Hi @ClairJ - I just upvoted your suggestion! This is a big gap that needs to be resolved, or it can become a huge time suck trying to get all this data across the brand.
Thanks @TomG - I'll start researching JS and jQuery now, in hopes to get these question types set up correctly. Thanks again for directing me to these tools, hopefully I'll be able to figure it out sooner than later.
Hi @TomG, yes this is what I'm looking for - especially since I have statements instead of single words. Is there a resource you can direct me to where I can learn how to program questions like this? I'm still fairly new with Qualtrics and have zero JS training, but tend to be a quick learner...if I know where to look. Thanks for working through this with me, I really appreciate it.
Hi Bhushan - this would normally work, but in this case I need to have the granularity that the slider provides to feed a calculation. Thanks for sharing this, I'll keep it in mind for future needs. Allen
Thanks for the responses, it's starting to sound like what I'm trying to accomplish is not possible. Manually creating a URL for every variation would be impossible, since one data point may be a unique identifier - so we would need to create a link for each person instead of one link that dynamically pulls that data in. I agree that adding it to our contact list would make sense, and a lot easier, the problem I think is that we are not using Qualtrics or even controlling the distribution. If this was a panel study, I'm sure it would be a slam dunk (or other sports metaphor). What I was thinking is that we send a file to Responsys that may have 25 values for each unique record. My survey is just an e-mail embedded within an existing e-mail being sent out. I was hoping to use the URL appending structure to dynamically pull in the specific value from the original file sent to Responsys. For example, if I had a data file that looks like this: UID State Member Distance 654 Washington Y
Thanks mattyb513, that seems to work. Thanks for sharing your wisdom with a new user.
When I try adding a space before/after the word and the 'contains' logic, an e-mail is still triggered for the word 'application'. What I'm hoping to do is only get the e-mail to trigger if a specific word is included in the comment, and not trigger if another word has the same letter configuration.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
