Ok great, thanks for your help!
Ok thanks. So if I send personal links, I would still need to add an authenticator to have the information included in the final report data, is that right?
I see. Might you then clarify the purpose of a pre-filled authenticator? jmborzick
Thanks you jmborzick. I added a pre-filled authenticator to the survey so that the survey takers wouldn't have to enter the information themselves, but I'm still not clear on how to retrieve a single link to provide to multiple customers outside of the qualtrics platform.
Thank you, will do.
Thank you! I'm trying to test this out but when I follow steps to add an authenticator to my survey it's grayed out and unavailable to choose. Why would this be?
Thank you! So what I'm gathering is with an Authenticator, the survey taker would have to enter a specified password or email address (or some specific piece of info I provide to them) in order for this to work. Unfortunately, this creates extra work/an extra step for them and may cause them to drop off and not complete the survey. The way my other survey tool currently works, we can add in a custom variable to the end of an anonymous link (i.e. ID=[ID_value]&Email=[Email_value]), and when we send the survey link to a list of 1000+ customers through our customer database tool. Then, the customers only have to answer the questions within the survey and not provide any additional information. Is there a way to match this process with Qualtrics?
Thank you TomG! Apologies for all the questions as I'm new at this but is there a resource I can access to learn how to appropriately set-up an authenticator?
The priority would actually be to capture customer ID's from the contact list. Email addresses are secondary.
Would that allow me to capture existing email address from my contact list?
Actually I guess a follow-up question is also - does it have to be personal links? (I.e. would it then be a separate link for each customer?) What I'm looking for is to be able to send one link to all but still be able to capture their email address and/or customer ID.
TomG thank you for the quick response! Would it be possible to share more detailed steps as to how to create personal links?
Curious if MsIreen found a solution? I'm in the same boat now where I'm looking to send Qualtrics survey links to existing customers, and want to be able to track them either by their existing customer ID and/or email address. Ultimately we want the Qualtrics link to be sent via another internal tool. Is there a way to add a custom variable to the end of a Qualtrics link to be able to track it back to existing customers?
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