I actually answered my own question… Just needed to dig a bit! After going into the field editor, choose “Create Field” and use the Combine option will allow you to combine two or more fields into one. I believe, as long as the field types are the same and “open text” you should be able to add those in the Text IQ section in your survey or dashboard. Then, you can add a word cloud widget for that new combined field.
Going into the field editor, choosing “Create Field” and using the Combine option will allow you to combine two or more fields into one. I believe, as long as the field types are the same and “open text” you should be able to add those in the Text IQ section in your survey or dashboard.
@helnour did you get an answer back from support on this? We are also looking to dynamically assign
Radam, I couldn’t get the piped text to work in the “Send email” follow up option with this format: ${tck://kv/Email} but the template did work for me in this format: ${tck://keyvalues/Comment}If I clicked “Send email” and then added the piped text referencing the ticket data, the emails my customers received didn’t include the piped text, it was just blank wherever the piped text was referenced.The piped ticket data works for me in the Send email follow up option ONLY if I load a message template w/ piped text included in template.Steps:Open Library Click “New resource” button, and choose Message from dropdown. When modal opens, choose “Ticket” as the Message Type.This message type of “ticket” allows you to add piped text from the ticket.While editing the template, click the piped text icon in the tool bar (looks like this → {A}You can choose Ticket Owner, Ticket Team, or Ticket DataChoose Ticket Data, you’ll be asked to put in a field name.Make sure that your ticket fields exist as t
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