@Lubna This sounds like something you may want to reach out to our support team for, so they can help navigate if this is coming from the Qualtrics side or not. You can get in touch with them by going to Qualtrics.com/Support and selecting "Contact Support" in the upper-right corner.
We will soon be releasing a new feature in the Actions tab that will provide single instance incentives to participants taking your survey. This will be similar to Target Audience incentives, however having Target Audience will not be required to use it. You will be able to add incentives to your survey by integrating with Rewards Genius' Tango Card program. All you need to get started is a free account with them and you will be able to send gift cards to your participants after they complete your survey. We will have documentation on how to use this new feature once it rolls out, but I wanted to make you aware that this could be an alternative option if your project isn't launching right away!
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